*This review is only for their online shop!* I live in California but have always ordered my Biologique Recherche products from this salon because of their quick shipping and generous samples. I recently fell in love with a sample of the Creme VIP O2 and wanted to buy the full-size product before leaving on a trip, and their front desk/office team was so helpful in making sure I would receive my order before I was scheduled to leave! Thank you Alex and Paul G. for the great customer service!
January 2023
My go-to online shop for skincare! Although I live on the West Coast, I continue to buy all my skincare products from this NY Salon. The shipping is always quick and they include lots of samples with every order. Recently I purchased a gift set that ended up being sold out. Paul G. was on it! He called to update about it being out of stock. Instead of cancelling my order he said they'd honor my purchase and put together the set for me. They didn't have the bag it came with, and offered to switch it out for another one they had in stock. Such fantastic customer service! Most places would have just canceled the order. This experience reminds me why I keep coming... read full review
November 2022
I love this salon! I have been a customer of Jovanny’s for at least 18 years. He is a superb colorist and always gives me the perfect cut. He is also one of the nicest people I know. The salon is friendly and welcoming.Service: Hairstyling
*This review is only for their online shop!* I live in California but have always ordered my Biologique Recherche products from this salon because of their quick shipping and generous samples. I recently fell in love with a sample of the Creme VIP O2 and wanted to buy the full-size product before leaving on a trip, and their front desk/office team was so helpful in making sure I would receive my order before I was scheduled to leave! Thank you Alex and Paul G. for the great customer service!
My go-to online shop for skincare! Although I live on the West Coast, I continue to buy all my skincare products from this NY Salon. The shipping is always quick and they include lots of samples with every order. Recently I purchased a gift set that ended up being sold out. Paul G. was on it! He called to update about it being out of stock. Instead of cancelling my order he said they'd honor my purchase and put together the set for me. They didn't have the bag it came with, and offered to switch it out for another one they had in stock. Such fantastic customer service! Most places would have just canceled the order. This experience reminds me why I keep coming... read full review
I love this salon! I have been a customer of Jovanny’s for at least 18 years. He is a superb colorist and always gives me the perfect cut. He is also one of the nicest people I know. The salon is friendly and welcoming.Service: Hairstyling