Reviews for New York Tails

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  • Aug 2024

    New York Tails is a pet care service that has been providing reliable and caring visits for cats and dogs in the area for almost a year. The employees at New York Tails are praised for their attentiveness, as they regularly send updates and photos of the pets to the owners when they visit. Customers feel comfortable leaving their furry friends in the company's care, knowing that someone is checking up on them. However, the business's scheduling and payment system has been a source of frustration for some customers. The pricing structure, with discounts for scheduling 4 or more visits, is not clearly communicated on the booking platform, leading to unexpected charges. Additionally, the company's policy of a 4-hour window for visit times, with the possibility of additional fees for visits after 6 PM, is not prominently displayed on the website. Customers have expressed concerns about feeling misled and taken advantage of when these policies are not made transparent. Despite these issues, New York Tails is overall a well-liked service, with customers praising the care and attention their pets receive, as well as the convenience of the booking process. The private outdoor space for the dogs is also a appreciated feature.

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Hours

Monday: 7:30AM - 7PM
Tuesday: 7:30AM - 7PM
Wednesday: 7:30AM - 7PM
Thursday: 7:30AM - 7PM
Friday: 7:30AM - 7PM
Saturday: ClosedSunday: Closed