DJULA

Jan 2023

This review is for the Djula website and E. Commerce and not for any physical location. On December 5th I purchased an item from the website, item was never shipped, called many times from the US to Paris, the designated phone line for E. Commerce never goes anywhere. Called multiple Djula stores in the US and France with no real help. After a month of back and forth I had to cancel the purchase through my credit card. It's hard to comprehend that this is an international company when you experience this level of incompetence.

Jan 2023

Worst quality ever. Bought 3 expensive bracelets that broke within week or two of buying. One fell off and lost forever. I tried returning other 2 and they refused. They fixed them and sent to France , took over month to fix and they broke again . They would not refund just credit

Oct 2022

One of the worst customer experiences I've ever had.I purchased a Djula ring while visiting Paris from Gallerie Lafayette (I live in a different country) in August of 2021. There was a one year warranty on the ring. The enamel on one side of the ring broke off after I returned from my trip to Paris. When I inquired about a repair at the closest Djula boutique to my home they said that I would need to contact their Paris shop directly. When I contacted the Paris location, they said that I would need to contact Gallerie Lafayette and when I contacted Gallerie Lafayette a few times, no one answered. So I contacted the Paris shop again and after some back and forth they agreed...read full review