Columbia Adolescent & Young Adult Medicine - Midtown

Oct 2024

This is literally the worst service for a doctor that I've ever received. Considering the amount of out of pocket money required to go there, it is definitely not worth it. Three things specifically stand out: 1) I've gone to multiple doctors for the same issue, and I received the exact same treatment. There is no need to pay more for the exact same thing. The problem still persists after 18 months, it's very clear that I need a different treatment or the diagnosis is incorrect. 2) The staff is very unprofessional. Aside from the many times I've been hung up on, I've also had them tell me that I can't receive the service that the doctor ordered (various versions of scans). I'm also very unclear on how to book an appointment. Every number is the wrong number to do that, and walking in in person isn't an option to schedule an appointment. I was told that I had to continue to call the number where they either hung up on me, told me i couldn't make an appointment, or the one time they were going to let me make an appointment was like six months out. 3) they apparently had a tiff with my insurance. Rather than handling through normal channels, they treated it was like a political campaign that needed me to get out and view. I received tons of messages asking me to reach out to my insurance to get them to accept the Columbia doctors terms. I've been willing to pay whatever they ask, whenever they ask... it's not my job to step into an argument between my insurance and the medical center (you should hire lawyers for that).

Jun 2024

I don't know why my dentist referred me to a specialist here- surely there must be other options. The website says they're accepting new patients, however I've called several times - the phone rings out and goes to another department who takes a message and is supposed to email the dental team to call you back and schedule an appointment- I was told this is the only way- can you imagine TF !? I have yet to hear from them. It's a terrible shame this is the kind of "care" you receive in a first world metropolitan such as New York City.

May 2024

Reviewing for the ColumbiaDoctors Midtown Dentistry team. As a Columbia student on the Columbia insurance, I CANNOT recommend. Avoid at all costs if you are able to. Appointments can only be booked 5 months out in advance because of the sheer demand. My teeth are well-cleaned, but the quality of care is not worth the sheer unprofessionalism of canceled appointments and being incorrectly billed hundreds of dollars with no easy way to remedy the billing. 3/5 stars for good care from the staff at the front desk and good care from the hygienists and dentists. 0/5 stars for everything else. Here's a list of complaints from two years of care: - Canceled my appointment 1 week before (even though I booked 5 months ago), they said because of the Christmas tree lighting, and almost refused to rebook me for another 3 months (had to argue to rebook me for the same week). - Billed me incorrectly out-of-network because they messed up their Tax Identification Number with insurance. - Billed me incorrectly at a non-student price despite me confirming with the front desk that I am a Columbia student. Took 5 months to correct. - Was on the phone multiple times with multiple different people to correct billing. Every time they keep telling me "it's an insurance issue" when it turned out it was their problem. - Billed me a year later for an appointment I already paid in full. If anyone in ColumbiaDoctors or Columbia University sees this, FIX YOUR ADMIN. FIX YOUR BILLING. This is unacceptable, shameful, and predatory. You should be ashamed for treating your own students like this!