Here is an honest review and description of my experience with Chase Bank. I was a loyal Chase customer since the time my account at Washington Mutual was moved to Chase back in 2008. I've had mortgages, lines of credit, business accounts, and vehicle loans with Chase, and I've referred Chase to my mother, father-in-law, grown kids, and others. All of them opened accounts at my suggestion. All this changed in early 2023 when I was drugged, kidnapped, and robbed of about $25k using my unlocked phone (face ID used while I was drugged), and one Chase debit card. After being kidnapped, I gained consciousness in a moving vehicle with the kidnappers, I scuffled with... read full review
April 2021
I have just experienced the worst customer service at this branch. I was on the verge of becoming a Private Chase client but I am seriously considering closing all my accounts. The teller and then one of the managers were rude to me - curt, abrupt and frustrated that I had queries with my account. They clearly just wanted their day to be over. Bad attitude, gentlemen!
January 2020
Does not look good. Why is Chase Bank so quick to charge me extra fees but yet it's ok to have inadequate amount of staff during "Peak Hours" at 3:00pm. Unacceptable! Very disappointed for a multi-billion dollar company in the center if Manhattan. Seriously?
Here is an honest review and description of my experience with Chase Bank. I was a loyal Chase customer since the time my account at Washington Mutual was moved to Chase back in 2008. I've had mortgages, lines of credit, business accounts, and vehicle loans with Chase, and I've referred Chase to my mother, father-in-law, grown kids, and others. All of them opened accounts at my suggestion. All this changed in early 2023 when I was drugged, kidnapped, and robbed of about $25k using my unlocked phone (face ID used while I was drugged), and one Chase debit card. After being kidnapped, I gained consciousness in a moving vehicle with the kidnappers, I scuffled with... read full review
I have just experienced the worst customer service at this branch. I was on the verge of becoming a Private Chase client but I am seriously considering closing all my accounts. The teller and then one of the managers were rude to me - curt, abrupt and frustrated that I had queries with my account. They clearly just wanted their day to be over. Bad attitude, gentlemen!
Does not look good. Why is Chase Bank so quick to charge me extra fees but yet it's ok to have inadequate amount of staff during "Peak Hours" at 3:00pm. Unacceptable! Very disappointed for a multi-billion dollar company in the center if Manhattan. Seriously?