Chase Mortgage

Jun 2024

Here is an honest review and description of my experience with Chase Bank. I was a loyal Chase customer since the time my account at Washington Mutual was moved to Chase back in 2008. I've had mortgages, lines of credit, business accounts, and vehicle loans with Chase, and I've referred Chase to my mother, father-in-law, grown kids, and others. All of them opened accounts at my suggestion. All this changed in early 2023 when I was drugged, kidnapped, and robbed of about $25k using my unlocked phone (face ID used while I was drugged), and one Chase debit card. After being kidnapped, I gained consciousness in a moving vehicle with the kidnappers, I scuffled with them, grabbed one of their phones, and bailed out of the moving car in the middle of the night in a city where I did not live. I was in and out of consciousness for a couple of hours, but managed to call the police using the 911 feature on the phone I took from the kidnappers. The kidnappers immediately turned off location services and Find My iPhone (probably before I was even awake), and systematically began changing my iPhone password, Apple ID, email address, phone number associated with my Apple ID, and locked me of Gmail, AT&T, and just about every account I had. By morning, they had attacked my Chase accounts, accounts of my family members who were linked, emptied Venmo of $4k, opened a credit card on Apple / Goldman Sachs, set up Apple Cash and started moving money with it, emptied other non-Chase bank accounts, ordered a credit card on a non-Chase bank, maxed it out, and attempted to increase the limit. They used the Chase debit card to go shopping at a high-end men's clothing store that stays open all night(?), filled up at a Shell station, shopped on my Amazon account, set up an expensive AirBnB, went to Starbucks, and took out thousands of dollars from Chase ATMs and non-Chase ATMs, and even at a Wal Mart Super Center. They literally were able get get back $1k in cash repeatedly at a grocery store self-checkout. All this with my Chase debit card. Of course, the next day when I was able to get back onto my computer and recover Gmail, I was greeted with dozens of notices from Chase saying "Was this you?" along with "Thank you for verifying your Chase transaction." The kidnappers and thieves were able to get past every single check and balance for "security" that Chase had in place simply because they had my ATM card, my unlocked phone, and presumably the pin for the debit card. Chase's security DID NOT shut them down in the middle of the night in a city where I do not live and where the card was being used over and over, passwords were being changed, Apple Cash had been added to the account, etc. EVERY SINGLE RED FLAG was ignored or missed by Chase's security protocols. When I assessed the damage the next day, my first thought was, "Damn, I'm glad this was mostly happening on the Chase account, because I know they'll make good on it." I was sorely wrong. I was able to shut down all the other credit cards and bank activity within a day. Within about 4 days, I had been reimbursed by Venmo and every other bank. That left about $17k missing from Chase Bank. I provided my police report, FBI special agent contact info, recordings of my frantic calls to 911 at 3am, and more proof that I was a victim of a crime. The FBI even stated they had street cam video of me being kidnapped into a vehicle, but Chase investigators never contacted the FBI. Chase investigators appear to have ignored it all. Very soon, I realized that Chase was going to treat me as a villain instead of a victim. I found myself being challenged in branches when I tried to make headway on the theft. Eventually, the regular Chase customer service team would not speak to me, and directed me to the "corporate office" where I was treated like a criminal. I was never allowed to speak to anyone from that point forward other than an "advocate" who basically kept me from being able to reach anyone who matter

Apr 2021

I have just experienced the worst customer service at this branch. I was on the verge of becoming a Private Chase client but I am seriously considering closing all my accounts. The teller and then one of the managers were rude to me - curt, abrupt and frustrated that I had queries with my account. They clearly just wanted their day to be over. Bad attitude, gentlemen!

Jan 2020

Does not look good. Why is Chase Bank so quick to charge me extra fees but yet it's ok to have inadequate amount of staff during "Peak Hours" at 3:00pm. Unacceptable! Very disappointed for a multi-billion dollar company in the center if Manhattan. Seriously?