Bark Ave Dog Walkers, LLC

Sep 2022

Used their services regularly for our rescue mutt for about a year (2021-22). At first, Carole the manager was very responsive and helpful over email and our dog seemed happy with the walker, Darrel. The service we agreed upon was for Darrel to walk our dog and then put out his food and fresh water for him before leaving. There were frequent problems-- small at first-- with following the instructions. Darrel would forget to refill the water dish or would not close the refrigerator after feeding the dog (the dog food is in there). Each time we communicated the problem to Carole, she would tell us she'd remind Darrel but the problems continued. Once or twice, Darrel left our apartment door unlocked after walking the dog and bringing him home (luckily nothing bad happened). The final straw was that Darrel forgot to feed the dog a couple of weeks ago. We reached out to Carole to address the issue, which to us represented an escalating pattern of inadequate care for our dog and disregard of our simple instructions. Her response was that she "didn't like the tone" of our email, said that feeding and not charging extra for it was "doing a favor"-- charging extra to feed the dog was never something that was mentioned to us AT ALL throughout the course of the year we were using their services-- and proceeded to say she would no longer work with us.No apology, no attempts to make things right-- just an unwillingness to take feedback and accept responsibility when something that jeopardized the well-being of our dog happened on their watch. We have moved on to another walking company and are much happier with their services and willingness to communicate. The only reason I gave 2 stars instead of zero is because these mistakes didn't happen every time our dog was walked and there were some weeks throughout the year where everything went according to plan. Would very much recommend against using this small business since they don't take responsibility for their mistakes, don't respond effectively to requests to correct them, and simply terminate their working relationship when you point out flaws in their service.

Dec 2021

I've been using Bark Ave for a few months now and haven't been able to rave enough about it! They go so above and beyond and really care about your furbaby. I always get super fast responses through email so I'm comfortable knowing that they're readily available in case of an emergency. In case Rusty chewed up anything (he's 7 months old, you know how it goes) they helped clean it up and were totally transparent about it! They even replen his water bowl, etc. My Rusty always looks forward to his daily small group walks and I rest easy at work knowing that he's in great hands. The rates are also incredible- the quality for the amazing price ($12 for a small group walk, $22 for private!!) is unbeatable. 10/10 stars isn't enough!!

Dec 2021

We've been using Bark Ave since we adopted our boy in April and have had an amazing experience. We love the excellent communication for scheduling from Carole, consistent and trustworthy dog walker who treats our dog with love, and how much fun our dog has with his small pack walk. We appreciate there are only a max of 2-4 dogs at a time so our social guy can enjoy the company but still gets personalized attention. He is so happy whenever he comes back from walking that he gets the zoomies and runs in with a big smile on his face. Can't say enough about how happy we are with their services.