Arnsman Maria DVM

Oct 2023

They WILL nickel and dime you and pull on your heart strings to get you to open your wallet. And the treatment doesn't even work. Been going there for 4 years trying to help one of our dogs allergy health issues and yet nothing worked and the bills were stacking up. Changed vets and started fresh and the doctor listened to us and turned out that our dog is allergic to protein so we went with a suggested food and holy crap he's back to his normal healthy self.

May 2023

These people are greedy and try their best to rack up unnecessary charges for healthy pets. Avoid at all costs! They have made it difficult to get routine care for my healthy pet. When I scheduled my pet's innoculations well in advance, they canceled the appointment last minute and then made it a hassle for me to get in again, this time splitting the appointment into two visits several weeks apart (so that they could charge more money!). And then with these two appointments they started recommending all sorts of additional exploratory tests. When I tried to talk directly with the veterinarian who was recommending these exploratory (and unnecessary) tests for my healthy pet, I was first told by the office that the vet would call me, and then the vet never did call me back. When I called back to ask to speak to the vet, then I was told by the office manager (an incredibly officious woman who--surprise!--is the practice owner's daughter) that I would never be allowed to speak to the vet about my dog's care and find out any answers regarding the vet's recommendations. If the tests are necessary, that warrants speaking to the vet. The office manager also told me that _everything_ that they recommend isn't necessary, but it's optional. That's quite a bit of verbal gymnastics to cover up that they are ripping people off. And if that is the justification, how is anyone supposed to trust _any_ recommendation? The office manager then left several sanctimonious and incredibly lengthy voicemails, and then to hammer home what a bully she is, denied a prescription for my dog and told me that I couldn't get my dog's preventive medicine unless I engage in yet another painfully frustrating conversation with someone other than the vet. Their customer service is horrible and they are greedy. And if they cared about the well-being of my pets, they wouldn't interfere with filling a prescription so that they could talk at me about how right they are in trying to rip people off. That's one way to ensure that they get to treat a very expensive problem -- block a dog's access to heart worm preventive meds. In addition to this horrible care and even worse customer service, they have repeatedly recorded incorrect information and failed to update my pets' records. These scam artists are only in business because the honest practices around here are full up and not taking new patients. I'm embarrassed for the owner of the practice that he lets his daughter conduct business this way and that the veterinarians who work for him are expected to prioritize his wallet above everything else.

Aug 2022

I am writing this as a follow up to a recent review of mine. The New Hartford VCA was able to help me get my pet insurance refund to be what was expected for a surgery. They were very helpful