National Health Options - Medical & Healthcare Assistance Programs Mt. Kisco, NY

Sep 2024

Here is my most recent disappointment. The website heralds COVID and flu vaccines availability and locations. Turns out when you go, none are open, because they don't have the supplies. So you ask people there why does the site still encourage you to come in? They suggest the bad review here, because they have internally notified the management of the same issue. CalLing is pointless: the system is designed to thwart any actual help with there being no opportunity to actually speak to someone that has authority or ability to help. Also, in general the flood of providers that are leaving is draining all of the quality doctors, Nurse Practitioners and Physicians Assistants away from the practice. They hate it also. My GP, that I have had for 25 years, is leaving to go teach. She would spend 45 minutes with me doing an annual, which she would always say she would be admonished about, as her time is closely tracked. This is all that is wrong with profit based businesses like this. Healthcare is something that can be optimized only so far. I'm sure management isn't suffering.

Aug 2024

Called Optum, Yorktown to set up an appointment with a dermatologist. They asked me what was the reason for the visit and I explained 3 very small cysts (?) around the eye area. They set up the appointment with Ellie Nam who I found out later is not a doctor, she is a Physician Assistant. I believe that should have been disclosed to me when I called. I arrived to the office 10 minutes before the time scheduled, there was only one person in the waiting room who after a short time disappeared. After waiting for about 20 minutes I was asked to move to another waiting area on the same floor(nobody else there) ant I waited for around another 20 + minutes until I was called. Ellie Nam looked at me and told me what you have is Milia those are not cysts and I can not do anything for you. You have to see an esthetician. I had never heard of Milia. When I got home I googled "Milia" where they describe Milia as small cysts around the eye area and advise people with this condition to see a dermatologist. Optum sent a bill to my insurance company in the amount of $300.00 and send me a bill of $40.00. D'ONT YOU THINK THIS IS A LOT OF MONEY FOR NOT SEEING A DOCTOR AND NOT GETTING TREATMENT FOR A CONDITION YOU NEEDED TO BE TREATED FOR?

Aug 2024

Optum Medical Group, formerly CareMount Medical 60 Merritt Boulevard, Fishkill, NY 12524 David S. Breslin, MD, FACS HORRIBLE EXPERIENCE! After waiting for over 2 months to see this provider, I was called by his secretary; believe it or not, at 12pm, 2 hours and 20 minutes before my appointment, only to have my appointment cancelled because he had a surgical procedure to perform. Then, I was told he wouldn't be available to reschedule until December. Why should I have to wait 4 months to see him? I should be accommodated for a sooner appointment after waiting for over 2 months to get an appointment, just to have it cancelled at the last minute. If a patient cancels an appointment less than 24 hours in advance, the patient is penalized with a $100 fee, but what happens when providers cancel scheduled appointments at the last minute?