The customer service was excellent. All of the staff were genuinely interested in helping me to find the glasses that would be best for me. If a pair didn't look great, they were honest with me. It took me quite a while to figure out what to buy since I was looking for 2 pairs. I truly appreciated their patience, positive dispositions and the time they took to assist me. Thank you to the wonderful staff at The Vision World in Monticello!
November 2023
Will gladly patronize The Vision World again after today's experience with them. My husband's lens fell out of his glasses today and the screw broke off, making it impossible for him to replace the lens with a new screw. We called and explained the situation and were told by the very friendly employee to bring the glasses in. Within moments of arriving they had the problem solved and we were on our way. What a gem of an establishment right in our backyard!
September 2023
For the most part we have not had a problem but today was ridiculous. I called them to ensure they would be open until 5pm and the women who answered assured me they were. I left work early to be able to get my daughter here before 5 & she simply needed to just pick out different frames. We got to the door 10mins to 5 and they were closed. All lights off, no one anywhere. If you tell a customer you are open until a certain time, you should be obligated to stay until then.
The customer service was excellent. All of the staff were genuinely interested in helping me to find the glasses that would be best for me. If a pair didn't look great, they were honest with me. It took me quite a while to figure out what to buy since I was looking for 2 pairs. I truly appreciated their patience, positive dispositions and the time they took to assist me. Thank you to the wonderful staff at The Vision World in Monticello!
Will gladly patronize The Vision World again after today's experience with them. My husband's lens fell out of his glasses today and the screw broke off, making it impossible for him to replace the lens with a new screw. We called and explained the situation and were told by the very friendly employee to bring the glasses in. Within moments of arriving they had the problem solved and we were on our way. What a gem of an establishment right in our backyard!
For the most part we have not had a problem but today was ridiculous. I called them to ensure they would be open until 5pm and the women who answered assured me they were. I left work early to be able to get my daughter here before 5 & she simply needed to just pick out different frames. We got to the door 10mins to 5 and they were closed. All lights off, no one anywhere. If you tell a customer you are open until a certain time, you should be obligated to stay until then.