Dr. Marci Scarano

Jan 2024

The vets misdiagnosis led to my cats quick unexpected death. I took my cat in for a limp and and they checked him out. They knew his old age and didn't think of a possibly that the limp could be from a clot from heart failure even though that is a symptom of it. Instead of looking into it more especially after hearing a murmur in his heart, they insisted it was just a sprain and prescribed Brupenex which is a pain medication, but little do they know that Brupenex is not suppose to be given to cats with heart failure and can cause respiratory distress among other issues. They didn't even tell me the side effects it can cause and I just trusted them...Lets just say after I started giving my cat Brupenex and it started going downhill fast. He started developing a cough and was not eating and just getting worse by the day. I called the vet for them to tell me they are going to call me back. A few hours later I didn't hear from them and I call back and they tell me..sorry the doctor is on vacation and someone will get back to you tomorrow. So they just let my cat rot for another day without eating and on the wrong meds. I finally get to take him in the next day and they do more testing to find out that he has heart failure and is really bad and they tell me I should put him to sleep now. While the vet is telling me all this with a smurk she tells me only people with a lot of money would be able to treat a cat at this point. So instead of them giving me meds that would of helped, they gave me meds that cause his rapid decline and death. After auguring with them and telling them how Brupenex caused a quick death, they denied it and handed me a $800 bill, but I did get a free thank you from them... Please if your pet has a limp, don't just think it is a sprain where it can be a sign of heart failure and read up on the meds they give you.

Jul 2023

If it was not for the malpractice of the vet at Goosepond Animal Hospital on July 6, 2023, there's an excellent chance my cat would still be alive today. While writing this review won't bring him back, it may certainly help somebody else from going through the heartbreak and loss we have. I brought my cat in as he was acting lethargic, and not eating. During the "exam", when the vet went to touch his tail as if to look under it, he gave a slight growl. She stopped and said, "he's upset already I don't want to make it any worse". They then took him to the back and without discussing any of his treatment with me withdrew blood, gave him a 14 day injected antibiotic because he was "running a temperature", and anti-nausea medicine. My bill was over $500 and I left with no diagnosis or explanation as to what may be wrong.They gave me no medicine or advice to assist with stimulating his appetite and said they didn't even know why he had a temperature. The next day, my cat got up from lying down and there was a puddle of pus under him. I rushed him to another vet and they did do a thorough exam and found that his anal gland had ruptured. His hind area was so traumatized, raw skin and oozing pus he needed to be sedated to thoroughly be cleaned and he then needed painkillers and a stronger antibiotic. He was also now on day 5 of no eating so the new vet also prescribed an appetitive stimulant which unfortunately took another couple of days to get here because it was a Friday. He received continued and excellent care at the 2nd vet office and while his wound was slowly healing, he required a lot of care and the initial impact of the infected gland and subsequent rupture was so painful, infected, and traumatizing he died in my arms 10 days later. Thorough research, and discussion with the other vet, revealed if Goosepond had checked his rear, diagnosed the impacted anal gland (red flag when he growled!), and lanced and cleaned the anal gland it wouldn't have ruptured causing the catastrophic injury. I disputed my $500+ credit card bill and on July 15th received a call and voicemail from an unknown number. A Christopher Alwang (Chief of Staff) left a message saying he'd like to speak with me about what happened and to call back but also that he was going away on vacation. He didn't leave a number so I called Goosepond back and asked to speak with him, and the staff who answered (who said their name was Victoria), acted shocked that I would dare ask to speak with him and then put me on hold and came back saying "there's no record of him calling you". I asked if she was accusing me of lying to which she repeated, "there's no record of him calling you and he's on vacation." I assured her he left a voicemail and to tell him to call me. She clearly still did not believe me and asked how my cat was, to which I replied "dead". It's been 9 days since then with no return call from Christopher. You expect those in the veterinary field of medicine to actually care about their patients. This office clearly cares more about their bottom line, did not conduct a thorough exam and yet had no problem charging for it, lacked communication with the pet owner prior to running tests or administering medications, and did no follow up whatsoever on the $250+ blood work they drew and sent off. There are better veterinary choices, and if you love your furry family member as much as I loved mind, I implore you to choose a better vet office

Jul 2023

In march I brought my dog in for a emergency visit and I was given medicine to help. The medicine made my dog throw up foam and food. I called and was told this was a side effect and it should go away. My dog kept on throwing up and now has other problems from this medicine. I called and I saw a different vet who gave me medicine that didn't help. I again called and wanted to see Dr. Alwang and was told he is too busy to see my dog but I can see a different vet who doesn't have much experience. I found another animal hospital and the dog is doing much better.