Refresh Nail n Spa

Apr 2024

Second time using my ClassPass points at this salon and both times they tried to trick me into spending more money. Today was even worse than that! I purchased a “dazzle dry manicure and regular pedicure”. I was not familiar with “dazzle dry” (it was their only manicure/pedicure option for Class Pass points). When I arrived, they pointed me to the nail colors and said pick a color, which I did. After the pedicure I was told I owed $10 because the dazzle dry colors are $10 more. I complained that they shouldn’t have pointed me to those colors then, and/or they should have told me to choose a REGULAR color for the pedicure. They agreed they should have told me...read full review

Aug 2023

This salon is overpriced and has terrible customer service. I continued to go because of their flexible hours when I couldn’t get to my usual place in Queens but today was my last time. I asked the nail tech not to file my gel off and requested that they soak for as long as it took. The salon was empty and there was no rush but they kept filing my gel off anyway. I asked over and over again for them to stop and finally I felt so defeated I just let them. This was a traumatic experience because I take care of my natural nails so they grow and won’t become weak. I’ve worked hard at this for a long time and now I have to start over again,

May 2023

This salon is overpriced and has terrible customer service. I continued to go because of their flexible hours when I couldn’t get to my usual place in Queens but today was my last time. I asked the nail tech not to file my gel off and requested that they soak for as long as it took. The salon was empty and there was no rush but they kept filing my gel off anyway. I asked over and over again for them to stop and finally I felt so defeated I just let them. This was a traumatic experience because I take care of my natural nails so they grow and won’t become weak. I’ve worked hard at this for a long time and now I have to start over again,