Best Tesla customer service experience I’ve had in 2 years or ownership. I went in to change out my tire as it was flat. Tracy (sp) was absolutely fantastic. Even though she was with a customer, she acknowledged my presence and said she would be right with me. She was able to have my car worked on right away even though I was an hour early. (Very nervous the tire might go down again after inflating so we headed straight there right after landing from London)She understood what I needed done (keep the old tire and use my own new tire as we have 2 backups). The car was ready in 20 minutes and when I voiced concerns I had in the past with other service centers she personally... read full review
October 2023
I recently had the pleasure of experiencing Tesla's exceptional mobile technician service, and I couldn't be more impressed. Dalvin Fordyce, the Tesla Service Technician from Long Island City, truly exemplified professionalism and expertise.To begin with, Dalvin arrived right on time, demonstrating Tesla's commitment to punctuality and customer service. He patiently waited for a few minutes while I made my way down to the apartment garage, showing great understanding and consideration.What truly stood out was Dalvin's wealth of experience in the car industry. He mentioned that he had previously worked on Audi's and Porsches, and this background... read full review
October 2023
Very helpful staff. They are very thorough and they fixed my issue with my model Y within an hour. Their lounge was nice, enjoyed a coffee while I was waiting. Overall, great experience.
Best Tesla customer service experience I’ve had in 2 years or ownership. I went in to change out my tire as it was flat. Tracy (sp) was absolutely fantastic. Even though she was with a customer, she acknowledged my presence and said she would be right with me. She was able to have my car worked on right away even though I was an hour early. (Very nervous the tire might go down again after inflating so we headed straight there right after landing from London)She understood what I needed done (keep the old tire and use my own new tire as we have 2 backups). The car was ready in 20 minutes and when I voiced concerns I had in the past with other service centers she personally... read full review
I recently had the pleasure of experiencing Tesla's exceptional mobile technician service, and I couldn't be more impressed. Dalvin Fordyce, the Tesla Service Technician from Long Island City, truly exemplified professionalism and expertise.To begin with, Dalvin arrived right on time, demonstrating Tesla's commitment to punctuality and customer service. He patiently waited for a few minutes while I made my way down to the apartment garage, showing great understanding and consideration.What truly stood out was Dalvin's wealth of experience in the car industry. He mentioned that he had previously worked on Audi's and Porsches, and this background... read full review
Very helpful staff. They are very thorough and they fixed my issue with my model Y within an hour. Their lounge was nice, enjoyed a coffee while I was waiting. Overall, great experience.