Reviews for HCR Home Care
Write a reviewHours
Monday: 8:30AM - 5PM
Tuesday: 8:30AM - 5PM
Wednesday: 8:30AM - 5PM
Thursday: 8:30AM - 5PM
Friday: 8:30AM - 5PM
Saturday: ClosedSunday: Closed
Ratings
Google: 4/5HCR Home Care
290 Elwood Davis Rd Suite 104, Liverpool
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I called HRC to set up home care after being discharged from the hospital for a fractured tibial plateau. The in take nurse was very knowledgeable and caring. Nick was my physical therapist. He was able to get me to my next step to outpatient therapy. Nick listened to any concerns or questions I had. He was very understanding and knowledgeable. Alysa was my occupational therapist. She is such a sweet person! She helped me so I could accomplish day to day activities in the house. I have been doing the exercises that both Nick and Alysa instructed me to do. I am confident I will have a complete recovery and be up and moving normal again. I highly recommend this organization.
I have had HCR for over 2 years and have positive experiences. Bi-weekly visits to set up medications for 2 weeks. Case manager is available to set up transportation to Doctors appointments. My Care Manager is also available to help with my Doctors when needs be. She also helps me when I need to find special services.
Patient discharged from hospital on 11/9. First nurse visit happened 11/10. We were told a nurse would call 11/14 to set up a visit on 11/15. Nothing. I called 11/15 and 11/16 and spoke with triage nurses and a scheduler. After today's discussion, I expected a callback at the very least. Nothing yet. Patient has been home for a week, no nurse visit since day 1. I am not impressed. Everyone I have met or spoken to has been polite and professional, but there's been no follow-up.EDIT: Nurse arrived on 11/17. Already scheduled for next week, too. Nurse was pleasant, professional, and thorough. The patient's issue is being addressed, and we're feeling much more comfortable...read full review