About Niagara Crossing Hotel & Spa
Niagara Crossing Hotel & Spa is situated in a convenient spot in Lewiston, offering a beautiful location overlooking the Niagara River. The hotel's rooms are described as "fine" and spacious, including the whirlpool room, with some needing repairs, but they are maintained clean. Guests have noted that the beds are comfortable, and there is plenty of parking available. While the front desk service has received mixed reviews, with some guests mentioning poor service and long waits, others have praised the staff's friendliness and helpfulness. The hotel is dog-friendly and is in close proximity to nice restaurants and an ice cream caboose along the river, making it a great spot for visitors. Overall, the hotel's cleanliness, spacious rooms, and lovely setting are notable, though the inconsistency in service remains a concern. The spa offers a quiet and peaceful experience, with well-stocked breakfast options adding to the value.
This past weekend I had the pleasure of visiting the spa to celebrate a birthday. From the moment we walked in, we were greeted with champagne & a fruit/cheese platter. The staff were very nice, friendly, welcoming & professional. The environment was very clean & relaxing. The prices were reasonable, we had the Lewiston Retreat. It was nothing short of amazing. As we walked out we were already saying we would return again.
I recently had the pleasure of staying at the Niagara Crossing Hotel and Spa for a romantic getaway to celebrate our 4 year anniversary. From the moment we arrived on Monday, August 7, until our departure on Wednesday, August 9, our experience was absolutely fantastic. I would confidently give our stay a full five stars. One of the highlights of our stay was the exceptional room quality. Our room was tastefully decorated, offering a perfect blend of elegance and comfort. The attention to detail was evident in every aspect of the room's design, from the choice of furniture to the calming color scheme. We were pleasantly surprised by how spacious our room was, creating an inviting atmosphere where we could truly relax. Cleanliness is always a top priority for us, and the Niagara Crossing Hotel and Spa went above and beyond our expectations. The room was immaculately clean upon our arrival, showcasing the hotel's commitment to maintaining high cleanliness standards. The layout of the room was well thought out, maximizing the space and allowing for easy movement. We appreciated the efficient use of storage options, as it made organizing our belongings a breeze. The bed in our room was exceptionally comfortable, providing us with a restful night's sleep. The bedding was soft and luxurious, adding to the overall comfort level. It was evident that the hotel prioritized guest comfort when choosing the mattresses and bedding, as we woke up feeling refreshed and rejuvenated each morning. Although there was a small negative aspect to our stay, it was inconsequential to us. The creaky wood subfloors resulted in some noise from our upstairs neighbors walking around. However, this was a minor inconvenience and did not significantly impact our overall experience. The hotel staff truly made our stay memorable. They were enjoyable and polite, always ready to assist us with any questions or requests we had. Their friendly demeanor and professionalism added a personal touch to our experience, making us feel genuinely welcome throughout our stay. Included breakfast options at hotels can be hit or miss, but the Niagara Crossing Hotel and Spa's breakfast was undeniably great by hotel standards. We were delighted by the variety of options available, ensuring that there was something to suit everyone's taste. The food was fresh, delicious, and wonderfully presented, providing the perfect start to our days. In conclusion, our stay at the Niagara Crossing Hotel and Spa was a truly exceptional experience. The room quality, cleanliness, and layout exceeded our expectations, with the comfortable bed ensuring a restful sleep each night. Although there was a minor inconvenience with the creaky wood subfloors, it did not detract from our overall enjoyment. The staff was delightful, and the included breakfast was delicious. We highly recommend this hotel for anyone looking for a memorable and enjoyable stay in Niagara.
We had a great stay. Very friendly staff. The water front was certainly a plus.