Crowe Sarah E DVM

Feb 2024

It seems to be that the only thing that they are interested in is the bottom line. My suggestion..is you have a fur baby who is ill or needs to be seen, take them to Upstate Veterinary Hospital. They will get the care and help that they need and the price is about the same or a little bit more than Shaker but worth every penny. My daughter has taken her pets to Shaker for many, many years but from what I, personally, have witnessed in the past year is less care and a huge bill. My heart goes out to all pet owners who are unable to give their fur babies the medical care they need because of exorbitant prices like Shaker's. They should be ashamed of themselves.

Aug 2023

Stay away from this practice. They do not care one bit for the pets or their owners. I can not believe they are in business. This review is about the front desk staff that, apparently, have full reign over the place. I never got past this viscous duo. I brought my cat in for a scheduled appointment. He has been a patient for at least 6 years. We were 10 minutes late because I had problems getting him into his cage.I apologized on arrival and they laughed and agreed that it is hard . They let me sit there for 10 additional minutes, then very nonchalantly informed me that the doctors had moved on to other patients and that I would have to reschedule. I was the only person in the waiting room. They were very smug about it. I asked if they could reconsider because my cat is a difficult traveler . The reply was "no, there is nothing we can do". I said I could wait, again a negative response. I will never patronize this business again and hope you think twice.

Jul 2023

DO NOT BRING YOUR BELOVED PET HERE! FIND ANOTHER VET HOSPITAL!! Our cat had end stage renal disease and for several months I took care of him at home administering fluids and medication. Finally it came to the point where he was starting to suffer so we made the hard but humane decision of putting him down. The experience was not humane at all. Dr. Cherry could not find a vein to administer the pre euthanasia sedative and therefore my cat didn't get that. When I asked how and where he was going to administer the actual euthanasia drug if he couldn't find a vein he huffed and puffed and never answered me. All of a sudden after struggling to find a vein on my very sick cat he stuck the needle in my cat's chest in the heart area!!!! My cat's eyes got wide and his mouth was moving as if he was trying to cry but couldn't. I was horrified to say the least!!!! The last memory I have of my cat and he has of me is this nightmare procedure performed by a heartless cruel lazy impatient Dr. Cherry. This monster should never be called a doctor and should have his license taken away!! I tried to find a lawyer to sue but low and behold, the paperwork I signed before the "murder" of my cat had a read between the lines clause saying the client (me) was revoked the right to take legal action!! It's been a few years and I still cry and have nightmares of the brutal killing of my beloved cat.