Pro Desk at The Home Depot

Apr 2024

I purchased, sign a contract for Anderson windows Sept 2023, to be installed in November 2023, $2,500 down. First contractor came to measure, blocked my entire driveway, wouldn't answer my questions and walked through my whole house with his boots on. When he finally got off his phone and was leaving, I told him he will not be coming back. Next they called, gave me a different install person, told me they'd give me some money back, their exact words, no real apology. Then they said the windows wouldn't be in as planned. Next I get a TEXT WITH A INSTALL DATE OF JANUARY 2024. GOING TO INSTALL WINDOWS IN JANUARY ???? finally Alexander called me as the girl I was told would handle this , QUIT !! April 1 was the next install date. I was taking down all the curtains 3 days before and a man from Rochester who took the girl who quit place, calls me and says the windows aren't made ??? Really, what was going to be out in in January ? Then the lady straw was yesterday 4/19/2024 when this man calls me again and said July they will be ready !!! After no return calls or text, I called the Jamestown store. The girl there, hung up on me. I called a 800 number and demanded my money back. I will never deal with Home Depot again.

Apr 2024

Plumbing department guys are top notch AMAZING! I'd give them 5 stars! They are so knowledgeable, friendly, and helpful. Garden people are usually helpful and friendly. Customer service desk workers are hit or miss. Some are downright rude and miserable human beings. They can be total annoyances and not give you your order you paid for online without your ID even though you literally have the email, credit card, and confirmation number signed in on your home depot account on your phone right in front of them. It's a rude power trip some like to play. The people doing the pickup area are hit or miss. Once a rude guy wheeled my order out on a big flat cart, checked my ID, and walked away for me to load my car and put the cart back so I left it taking up 2 pickup parking spots because it's not my job to do it's his. Lumber guys are good most of the time if you can actually find them. Paint people are usually okay. 99% of the time (I'm there A LOT doing DIY and gardening) it's self checkout no cash registers open. I've had good luck with buying dishwashers from them, toilets, tools, plumbing, mulch, and plants. Military discount available!

Nov 2023

Do not purchase appliances in this place. There is nothing but misinformation, miscommunication and major "pass the buck blame ". Employees are untrained and ill-educated on products and services. They are clueless as to company policies. I gave one star and would not give any if it would post.