From the receptionist when you first enter the office, to the rest of the personnel, these are a group of professional, knowledgeable care providers. As busy as they are, they never forget that they are dealing with people. For the Jamestown area this this type of proficiency is the exception not the rule.
March 2024
Can’t say I was fully impressed with my first appointment at this office. Dr. McCracken was very friendly, provided a thorough exam, she was fine. One of the receptionists I dealt with in checking in, on the other hand, failed to wow me. Here’s a little future tip for your office: She informed me that typically their office cancels appointments if the patient does not have their physical insurance card/that they were only proceeding with my appointment because they were able to get auth for it, and made it seem as though it was an issue that I only had a digital copy of my card. It’s 2024, a lot of insurance companies are transitioning to a digital card only model,... read full review
July 2023
I want to start off that I have never dealt with Dr. O'Brien, but have seen Dr. Sharp for over eight years since moving to the area. I have nothing but praise for her. She has always been great to work with and has gone above and beyond when trying to get me in a decent pair of contacts as I have horrible vision. The office staff is friendly and accommodating; however, the level of disrespect I received yesterday when trying to get a new pair of glasses at optical is the reason for this review. Apparently the optical policy is if you bring back glasses for any reason and they refund the cost you are required to pay upfront for the cost of any glasses in the future... read full review
From the receptionist when you first enter the office, to the rest of the personnel, these are a group of professional, knowledgeable care providers. As busy as they are, they never forget that they are dealing with people. For the Jamestown area this this type of proficiency is the exception not the rule.
Can’t say I was fully impressed with my first appointment at this office. Dr. McCracken was very friendly, provided a thorough exam, she was fine. One of the receptionists I dealt with in checking in, on the other hand, failed to wow me. Here’s a little future tip for your office: She informed me that typically their office cancels appointments if the patient does not have their physical insurance card/that they were only proceeding with my appointment because they were able to get auth for it, and made it seem as though it was an issue that I only had a digital copy of my card. It’s 2024, a lot of insurance companies are transitioning to a digital card only model,... read full review
I want to start off that I have never dealt with Dr. O'Brien, but have seen Dr. Sharp for over eight years since moving to the area. I have nothing but praise for her. She has always been great to work with and has gone above and beyond when trying to get me in a decent pair of contacts as I have horrible vision. The office staff is friendly and accommodating; however, the level of disrespect I received yesterday when trying to get a new pair of glasses at optical is the reason for this review. Apparently the optical policy is if you bring back glasses for any reason and they refund the cost you are required to pay upfront for the cost of any glasses in the future... read full review