Scheduled an appointment to fix circuit that cut power to one side of my apartment. I took off work to be available to receive electrician. Received a call 45 min before the appointment saying that they couldn't send anyone today and would need to reschedule for another day.
August 2018
Said they would come between 10am and 12pm. Called at 12pm and could not get an ETA. Received call at 12:45pm saying that the electrician was at a doctor's appointment and would not be able to make it out until 1:30pm at the earliest. Service is fine but professionalism and customer service is lacking.
Great experience
Scheduled an appointment to fix circuit that cut power to one side of my apartment. I took off work to be available to receive electrician. Received a call 45 min before the appointment saying that they couldn't send anyone today and would need to reschedule for another day.
Said they would come between 10am and 12pm. Called at 12pm and could not get an ETA. Received call at 12:45pm saying that the electrician was at a doctor's appointment and would not be able to make it out until 1:30pm at the earliest. Service is fine but professionalism and customer service is lacking.