COVID-19 Testing - NY Forward Rapid Test Partner

Sep 2024

I want there to have a blood test done today, and I have a very difficult time with needles. There was a rude staff member, Marcus. He invalidated my phobia of needles telling me, "You can't just keep saying that" when I told him I was afraid of needles, and then told me in a stern voice that I couldn't squeeze his hand. He is extremely insensitive to individual's phobia's and needs. I would not recommend this place unless you want to feel humiliated, ashamed, and not cared about.

Nov 2023

If I could rate no stars? I would. No associates to help with kiosks out front. Wait time is atrocious even if you have an appointment. Make sure you never get a phlebotomist "Ann". Indifferent, aloof, cold. I asked for butterfly needle because I'm a 'hard stick" (Literally, was labeled this by a RN in an emergency room in 2015). It's a smaller needle and less painful. She gave me some bullshit excuse of they can't replenish their stock and she was saving it for kids. WTF??!!?? So, she used a regular gauge needle and caused me so much pain to make me whimper. Also, she damaged the vein very badly that she had to draw another tube from the other arm. Yeah, NOW she used that butterfly needle. Because ~she~ needed it to finish the job that she half-assed. Completely unprofessional and unnecessary. Picture is my bruise 1 week old.

Sep 2023

I made an appointment for my annual bloodwork. They accept walk ins however be warned they honor appointments before walk in appointments. My appointment was at 10:45. I arrived at 10:40. I would have given 5 stars, however the check in process (scan ID) was a little bit of a process. Other than that, I sat down for maybe 3 to 5 minutes and was called back. The waiting area was clean. There were several patients in the waiting area when I arrived so I figured I would be waiting awhile, but everything was great. I used the restroom before having my blood drawn, again clean. The person that called me back was nice , she engaged in small talk while pulling up the order from my doctor, took my blood, wished me a great weekend and I was on my way. They have a shared free parking lot however it is shared with a grocery store and the lot is not a big lot. I didn't have any issues, someone was backing out as I was coming in however I drive a Range Rover, and the spots are tight.