Reviews for Hampton Home Care Inc

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Aug 2024
A terrible customer service experience. I needed to speak to a technician related to the Resmed Airmini CPAP machine I purchased from Hampton Homecare and over last 10 days I reached out to Hampton 3 times (phone and chat) and advised them of my issue and I was advised on all 3 occasions that I would receive a call from one of their technicians. I never received a single call and my issue remains unresolved! Totally unacceptable. They will sell you something but clearly not there to support you once the purchase is over. Beware. Jerry
Jan 2024
I've had a CPAP machine through this company for approx. 2 years. Due to a Philips Respironics recall my machine had to be replaced. Since my insurance pays for it and my replacement parts I usually just click on my email to get the replaceable parts mailed to me wihtout speaking to a representative. I recently had an issue with a gasket on my machine that wasn't covered through my insurance. After bouncing around Hampton Home care with a few different people that were less than happy to try solve my problem I was told that they do not stock the gasket and I had to call Phillips directly, so I did. Philips informed me that they do not sell to the public and that I had to call Hampton back to order the part for me. Well forget that, I was basically told the my machine was a piece of shit and that they wouldn't help my situation and I was told to try and get it on Amazon just to get me off of the phone. No one cared or wanted to help me out in any way. I simply feel that if you are going to initially supply a product to your customers you should stand behind it if something goes wrong even if you grow to not like the product, or at the very least get people that answer the phones to pretend to care and be a little nicer to their customers.
Jan 2024
I placed an order almost 1 month ago and it still hasn't been fulfilled. I am an existing customer who changed insurance plans. Your representative said they are waiting for insurance approval, but said there is nothing that can be done to see why it is taking so long. Not helpful at all. Would rather deal with a different company that actually cares about their customers.