I have been going here for years, since I was in the pediatric department so for over 15 years. The level of care from the people at the front desk has alarmingly decreased. I had an urgent case that needed to be seen by a doctor today whom called me and told me to come in as she had open availability or I would have to go to the ER. As I was on the highway there was an accident and I called to inform the front desk I would be 3-5 minutes late. Since I cannot control the flow of traffic, I assumed this would be okay as it was made mention of in my notes that this was an urgent visit. Once I finally get through to someone, I believe his name is Marco or something similar,... read full review
May 2023
Their automated phone system does not work and has not worked for the most part for the 7 years I have had a doctor at the group. There is no way to inform them of this. Doctors don't handle these automated system problems.
January 2023
absolutely terrible they want you to go to their place on heathcote to take blood tests for covid and the flu even though you have proof of negative tests from a different lab just to see your primary doctor.ITS ALL ABOUT $$$$ and nothing about the patients anymore .I am changing groups for me and my family immediately!!!
I have been going here for years, since I was in the pediatric department so for over 15 years. The level of care from the people at the front desk has alarmingly decreased. I had an urgent case that needed to be seen by a doctor today whom called me and told me to come in as she had open availability or I would have to go to the ER. As I was on the highway there was an accident and I called to inform the front desk I would be 3-5 minutes late. Since I cannot control the flow of traffic, I assumed this would be okay as it was made mention of in my notes that this was an urgent visit. Once I finally get through to someone, I believe his name is Marco or something similar,... read full review
Their automated phone system does not work and has not worked for the most part for the 7 years I have had a doctor at the group. There is no way to inform them of this. Doctors don't handle these automated system problems.
absolutely terrible they want you to go to their place on heathcote to take blood tests for covid and the flu even though you have proof of negative tests from a different lab just to see your primary doctor.ITS ALL ABOUT $$$$ and nothing about the patients anymore .I am changing groups for me and my family immediately!!!