Heathcote Medical Associates

Jan 2024

I have been going here for years, since I was in the pediatric department so for over 15 years. The level of care from the people at the front desk has alarmingly decreased. I had an urgent case that needed to be seen by a doctor today whom called me and told me to come in as she had open availability or I would have to go to the ER. As I was on the highway there was an accident and I called to inform the front desk I would be 3-5 minutes late. Since I cannot control the flow of traffic, I assumed this would be okay as it was made mention of in my notes that this was an urgent visit. Once I finally get through to someone, I believe his name is Marco or something similar, he immediately has a horrible attitude. I inform him I will be 3-5 minutes late due to a car accident on the highway. He tells me he is canceling my appointment and I am quite confused at this point as the doctor who scheduled me said she had availability all day and urgently needed to see me. I explained this to him and he decided the best thing to do was to hang up on me. I will never ever bother going here despitebthe quality of care I have received from some of the doctors. Since I sit here in pain, possibly having to go to the ER, all because some man at the front desk was on a power trip.

May 2023

Their automated phone system does not work and has not worked for the most part for the 7 years I have had a doctor at the group. There is no way to inform them of this. Doctors don't handle these automated system problems.

Jan 2023

absolutely terrible they want you to go to their place on heathcote to take blood tests for covid and the flu even though you have proof of negative tests from a different lab just to see your primary doctor.ITS ALL ABOUT $$$$ and nothing about the patients anymore .I am changing groups for me and my family immediately!!!