Massage Envy

Massage Envy offers massage, skincare, and stretching services designed to promote overall well-being. The business aims to provide a positive experience for clients, with helpful and sweet receptionists. However, there have been reports of scheduling issues. One customer experienced a canceled appointment despite arriving on time, leading to a cancellation fee. Though the issue was eventually resolved through a refund, it highlights potential problems with appointment management. Another customer expressed dissatisfaction with changes at their local Massage Envy location since the start of 2023. They reported a confirmed appointment being denied, suggesting a lack of respect for customer time and loyalty. Despite this, the customer still appreciates their massage therapist. Overall, while Massage Envy aims to provide a welcoming environment and beneficial services, recent customer experiences indicate potential inconsistencies in service delivery.