Westchester Medical Center Advanced physician services

Dec 2023

Mixed emotions about this place. Doctors are good, but trying to get in touch with anyone - even to get an appointment - is impossible. All calls now go to a call center in some other country, so it takes hours if not days to talk with someone that can actually help, and if they call while you're not available, you have to start all over again. Totally frustrating.I had shoulder surgery about 6 weeks ago and had a very bad reaction to the medication the following day. It took 5 hours of leaving messages and playing phone tag to actually talk with someone... and it wasn't even the doctor. It was the nurse. She had to relay messages to the doctor, who then relayed...read full review

Jun 2023

If I could give zero I would. The office staff was extremely rude and short. They told me they would call me back and I followed up no one called. They kept insisting that they called me but they didn’t. Anyway it was an emergency and urgent it needed to happen within a few day. They told me to find someone else.

Sep 2022

The lady who answered the phone sounded very irritated and was very rude and unhelpful. If they can't even get basic customer service right then who knows how they treat you in person. I'd look somewhere else.