I have been with this dentist for almost ten years and when it was family-owned/family-friendly I could not be happier. However, ever since they went corporate you are nothing more than a number. In the past year and a half my appts have been cancelled last minute due to hygienists leaving (and that is after making the appt. six months in advance/taking time off from work) and when you call to reschedule it's very business/corporate feel. I am sad at this reality but an currently looking for a different practice to move my family.
May 2022
Had 2 appointments this morning 0730 and 0800 back to back. Im a single father of a son with ADHD so getting ready in the morning can be a challenge. Needless to say I ran a little late, 10 minutes to be exact. They said they would try to get to me but they actually had no plan to do so. Behind the scenes the female supervisor canceled my appointment and adjusted the schedule without telling me while they rushed through my sons cleaning. My appointment was at 0800am, it was just before 0800am that my sons cleaning was finished so why were they telling me I couldnt be seen? When I got back in my car to leave it was 0759am. Unacceptable.
I have been with this dentist for almost ten years and when it was family-owned/family-friendly I could not be happier. However, ever since they went corporate you are nothing more than a number. In the past year and a half my appts have been cancelled last minute due to hygienists leaving (and that is after making the appt. six months in advance/taking time off from work) and when you call to reschedule it's very business/corporate feel. I am sad at this reality but an currently looking for a different practice to move my family.
Had 2 appointments this morning 0730 and 0800 back to back. Im a single father of a son with ADHD so getting ready in the morning can be a challenge. Needless to say I ran a little late, 10 minutes to be exact. They said they would try to get to me but they actually had no plan to do so. Behind the scenes the female supervisor canceled my appointment and adjusted the schedule without telling me while they rushed through my sons cleaning. My appointment was at 0800am, it was just before 0800am that my sons cleaning was finished so why were they telling me I couldnt be seen? When I got back in my car to leave it was 0759am. Unacceptable.