About P.C. Richard & Son Service Center
P.C. Richard & Son Service Center, located at 200 Price Pkwy, is a trusted retailer for home and kitchen appliances, air conditioners, TVs, laptops, mattresses, and more. They offer popular brand names at superior prices and are known for their excellent customer service. One customer had issues with a stove, but the professional and polite technicians were able to resolve the problem by replacing the stove. The service center is praised for its cleanliness, convenient parking, and inexpensive prices. Customers particularly appreciate the exceptional service provided by the technician Ronne Morales, who goes above and beyond to educate and please customers. Overall, P.C. Richard & Son Service Center is a great place for all appliance and electronics needs, with friendly and knowledgeable staff.
I’m currently on hold for well over 10 minutes for the 2nd day in a row. Our microwave oven which has a service contract broke and the technician was here yesterday. He ordered parts but said the soonest they can get to it is 2-3 weeks. We use this oven 10-15 per day. I spoke our salesman that we’ve been using for years and he thought it should be replaced.
Sherla just came back on the line and read company policy to me and put me back on hold for another 5-10 minutes.
They are definitely not the company they used to be.
I upgraded my review because the P.C. Richard team did the right thing and issued a credit to replace the defective LG refrigerator. The exchange went smooth. The salesman (Anthony) was great to work with. In addition your delivery team went above and beyond with removing the old LG refrigerator and installing the new GE unit. While being without a refrigerator for three weeks was not fun at all and the repair process was frustrating……it is how you end that makes the difference. I hope that P.C. Richard will improve the service and repair process…..because the process was slow and the repair technician left a lot to be desired.
2 item were delivered
1st item- stove that was installed with a support bracket that was loose and not install correctly screw was not secured since it was put i t to sheet rock with not hitting a suport beam. Also stove was not leveled.
2 ND item microwave was installed but electrical was not connected properly. Installers made hole in cabinet but was poorly installed.