A considerate and thoughtful staff that put patients first in every visit my wife and I have made here for services. She had a hip replacement, and I had bunion repair and pinning done on my right foot here too. We've gotten the opportunity to see how everything works and the commitment to quality first hand. Unlike another well known major orthopedic outfit in the Syracuse area, we wouldn't hesitate to return for any orthopedic services. In fact lefty is next to be repaired in the Spring.
Apr 2021
Not sure of her title but christa, who handled all of my paperwork, is amazing. I know that if I need anything when I call her up she will get it done, like right then and there. Dr Vanbalkenburg was on time and we had an intelligent conversation where he explained in detail what he thought was going on with my foot, and the risks and rewards of the surgery so that I could make an educated decision on whether or not to do the surgery.
Sep 2019
So I'm torn because this is a review of the practice versus individual providers. Overall, I'd give the whole facility and experience an average of 2-3 stars. Here's my breakdown: I see Dr. VanValkenburg for my foot. He is awesome! He runs timely and I never feel rushed when I see him. His bedside manner is great. He also takes time to answer questions and explain things in detail. I can't say enough about him. He would get 5 stars. I saw Dr. Damron (knee). He runs so far behind. This was actually stated by the front desk staff when I went in once. The last time when I went for Dr V, I saw a note on the receptionists desk that Damron was 1 1/2 hours behind already. That was at 9:40am! It may just be his personality but I feel he lacked any bedside manner. He said very little and spent very little time with me. I also saw a PA- J. Ireland (spine). She also ran late but not as bad as Damron. No apology (neither did Damron) for making me wait. She did warm up a bit when talking with her in the appt but definitely no warm and fuzzy when meeting with her either. With Damron and Ireland, I just had the feeling that you're wasting their time. I get it is their job and maybe they're burned out and just going through the motions. This is me trying to determine why the experience is as it is with them. I haven't treated with NP (or PA) Carmelita Woods (hand/arm) but my husband has. He really likes Dr Setter, who she works under but the experiences with her have left much to be desired. Last time she asked him who suggested something to him in respect to his injury and it was her at his previous visit!
Google: 3/5
A considerate and thoughtful staff that put patients first in every visit my wife and I have made here for services. She had a hip replacement, and I had bunion repair and pinning done on my right foot here too. We've gotten the opportunity to see how everything works and the commitment to quality first hand. Unlike another well known major orthopedic outfit in the Syracuse area, we wouldn't hesitate to return for any orthopedic services. In fact lefty is next to be repaired in the Spring.
Not sure of her title but christa, who handled all of my paperwork, is amazing. I know that if I need anything when I call her up she will get it done, like right then and there. Dr Vanbalkenburg was on time and we had an intelligent conversation where he explained in detail what he thought was going on with my foot, and the risks and rewards of the surgery so that I could make an educated decision on whether or not to do the surgery.
So I'm torn because this is a review of the practice versus individual providers. Overall, I'd give the whole facility and experience an average of 2-3 stars. Here's my breakdown: I see Dr. VanValkenburg for my foot. He is awesome! He runs timely and I never feel rushed when I see him. His bedside manner is great. He also takes time to answer questions and explain things in detail. I can't say enough about him. He would get 5 stars. I saw Dr. Damron (knee). He runs so far behind. This was actually stated by the front desk staff when I went in once. The last time when I went for Dr V, I saw a note on the receptionists desk that Damron was 1 1/2 hours behind already. That was at 9:40am! It may just be his personality but I feel he lacked any bedside manner. He said very little and spent very little time with me. I also saw a PA- J. Ireland (spine). She also ran late but not as bad as Damron. No apology (neither did Damron) for making me wait. She did warm up a bit when talking with her in the appt but definitely no warm and fuzzy when meeting with her either. With Damron and Ireland, I just had the feeling that you're wasting their time. I get it is their job and maybe they're burned out and just going through the motions. This is me trying to determine why the experience is as it is with them. I haven't treated with NP (or PA) Carmelita Woods (hand/arm) but my husband has. He really likes Dr Setter, who she works under but the experiences with her have left much to be desired. Last time she asked him who suggested something to him in respect to his injury and it was her at his previous visit!