Photos for Zoom Tan
Reviews for Penfield Plumbing & Heating
Add your commentPenfield Plumbing & Heating
533 W Commercial St Suite 2, East Rochester
Directions Call Website Suggest an Edit
533 W Commercial St Suite 2, East Rochester
Directions Call Website Suggest an Edit
We’ve used Penfield Plumbing for decades and about 2 weeks ago, I was reminded why we remain loyal customers. After locating the source of some very random knocking in our water pipes, we called Penfield Plumbing to have the problem fixed. Lou showed up right on time and after asking about the problem, went right to work.
After checking several possible sources and conferring with us, Lou went ahead and fixed what we all thought was the cause of the problem. We happily paid our bill and Lou went on his way. Unfortunately, the next morning, the knocking returned. I called and explained the situation to Monica and she arranged to have Lou return the next day.... read full review
Our sewer pipes were leaking in the basement and our house became unlivable, so we got a plumber who ignored our calls for 5 days eventually sent us an estimate over $3,500. We called Penfield Plumbing instead and they were at our house in 30 minutes, were professional, told us exactly what the problem was and gave us a fair and reasonable estimate. Steve fully resolved the problem kindly and professionally. It was such a relief after the horrible experience we had with the first company. We will be going to Penfield Plumbing with any future problem!! A reliable and reasonable plumber is such an important thing to have. Also, their office staff was incredibly helpful... read full review
Penfield plumbing did an incredible job. They sent someone out after hours to help solve an emergency issue. The tech was super respectful and efficient. I appreciate the focus and commitment on customer satisfaction. I will be a future customer. Thank you.