Excellent Nails

Excellent Nails is a business known for their meticulous attention to detail, particularly with gel fill and dip powder services. Customers appreciate the long-lasting results and beautiful designs that the nail technicians provide. However, there have been some concerns regarding cleanliness and hygiene of the salon and equipment, specifically the file boards. It is important for the business to maintain a clean and sanitary environment for their customers. Additionally, there have been reports of poor customer service from certain staff members, particularly an individual named Michelle. Her rude behavior and lack of attentiveness during pedicure services have left some customers feeling unvalued and bothered. It is crucial for employees, especially those in customer-facing roles, to have good customer service skills and maintain a positive demeanor towards clients. Overall, Excellent Nails has the potential to provide excellent services, but improvements in cleanliness and customer service are necessary for a consistently positive experience.