Reviews for Grant Heating & Cooling
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Hours
Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours
Tips
on-site services no online estimates accepts credit cards
Ratings
Google: 4.9/5 
Facebook: 4.4/5 
BBB: No Rating 
Nextdoor: 25 ❤️Grant Heating & Cooling
48 E Hampton Sag Harbor Turnpike, East Hampton
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Please stay away from this company (Grant Heating & Cooling) They cannot repair their equipment and will charge you thousands of dollars for parts and labor. Replace parts, charge you, and unit still does not work. Correct, unit does not work after multiple visits. Zero stars! Labor cost is through the roof. No follow-up. Company is a scam! You have been warned.
Installed system in 2021. Nightmare dealing with their sales rep. Installer refused to listen to me about exhaust output. Issues with system less than year later and grant told us it was not real. System broke today and they told us a couple of weeks to come out. It's early July. She claimed that since they hadn't been here in a year we were not a priority. After clarifying they were out last year , she said maybe next week. Hour later calls and says maybe tomorrow. Asks for a CC. I told Lee or Leanne, we decided to stop doing business with grant. She hung up on me. Never asked why.
After being a customer for at least 5 years I just received a call from John Grant saying they would no longer service me! He said he had two guys out etc etc. I had called 3 times over the last few months requesting my new contract and kept being told they were behind in sending them out. I called again today and was told by a very nice woman that they should've informed me before and that they didn't like when I questioned a charge back in 2020 regarding my ductless airconditioning which they had agreed was incorrect in reversed. As recent as this past summer when my hot water heater broke and the service guy came and did nothing except offer me towels as the basement was flooded and when the next day I called and Donna requested me to take down my yelp review, which I did, and another tech came and stopped the leak. She also "off the record" said I'd get quicker service to replace it if I went else where. It's December now and only after multiple calls am I being told to go elsewhere for my furnace to be serviced! CUSTOMER BEWARE! In other words don't count on this company and the owner, being reliable. They definitely don't care about how they treat longtime customers!!!!