Phelps Memorial Hospital Center

Jun 2024

Highly DO NOT recommend. Was on the cardiac floor in the emergency room, poked 31+ times and they could not put an IV in. The treatment and neglect by the doctors is honestly very concerning, especially being on a floor that is supposed to deal with cardiovascular emergencies. Alphonsa Matthews, the head NP of the floor was disgustingly disrespectful and disorganized. My hands and arms were blue and purple by the time we left and a week later I am still dealing with concerning bruising from their mal practice. I hope that someone reads this and takes someone having a cardio emergency to somewhere that would actually help save their lives. I am mortified.

May 2023

Phelps Northwell Croton I don't know why I call my physician at this office, my Primary Care Physician. My spouse is having a hip replaced in two days. I get a tic bite; I can't afford to get sick because I will be the only caregiver for recovery at home. I decide it prudent to follow the CDC recommended prophylactic treatment - one dose of an antibiotic, for high incident areas (New York State is one), within 72 hours. We both have a Primary Care physician at Phelps Croton, or so we have said. It's a simple request - there is a bite but no symptoms yet - you explain the situation to the intake office staff. The message back from a physician is to come back if and when I have symptoms; there is nothing else they can do. You ask for the practice manager who follows your logic, or so it seems, but repeats the message: Make an appointment when you have symptoms, otherwise go to an urgent care facility. Waiting for symptoms will be too late; I need this one dose asap, you explain - you are my primary care, or so I thought. Around it goes: again I explain - the antibiotic is to prevent a symptomatic disease, necessary within 72 hours of a bite, necessary to assure I can help my returning post-surgery spouse. Sorry, the manager says, but there is nothing I can do.

Feb 2020

I can’t say enough about Dr. Foto. He is kind, compassionate and truly cares about the health and well being of his patients. He listens and takes his time to answer all of your questions. It’s like going to see a family member which is very hard to come by today.