JCPenney Salon

Apr 2024

This is the second time we've come into this store to get family and children photos done. The first time we came in, there were two photographers in the same room, one of which seemed to have experience, and the other did not. You can guess which one we had. (I should preface that I used to work for a photography studio, so I DO have some credentials here). This was not a time to be training someone, when a family of 3 with one very young child comes in, during a busy day right before a holiday. Neither of the photographers had any idea what to do in terms of ideas, or props, or any way to get our daughter to smile. Very limited in terms of how many shots you get, regardless of whether the pictures would have great or not. I counted at least a dozen photos that would have been fantastic, IF the photographer had not had the camera face down in her lap. Today, we went in, hoping that maybe things would be different on a quiet day, and now our family has grown to 2 children, but essentially the same thing happened. Except we had 1 photographer in the room, which is fine, but the same issues applied. No attempt to bring props out for them, or any real posing ideas when one didn't work. I understand that when its just the kids, we as parents are free to help get them to smile or laugh, but i'm still unsure how to do that while being IN the photo. Afterwards, felt very pressured to sign up for the jcpenny photos membership. The sitting fee is also ridiculous. $20/person regardless of age or whether we got photos. It seems that there is minimal effort put in when they know they have your money just for showing up. Will be going to iSmile or a similar place in the future, where there are no sitting fees, (and because of that, the photographers seem to WANT to get good photos for you, since that's how the business makes money), and anytime we've walked by, everyone seems trained on how to take photos of kids. i.e. HAVE THE CAMERA READY AT ALL TIMES TO TAKE A PICTURE, SINCE KIDS ARE UNPREDICTABLE.

Feb 2024

It's expensive, for just a wash and hair cut it was $40. It was extra if you wanted your hair blow dried. I've never been to a salon when just getting your hair dried, no styling, was extra. I stood at the front desk for almost 7 mins before I had to go looking for someone to help me. I had an appointment for 3:15, got their around 3, and there were 2 people just sitting in their chairs playing on their phones when i startedwalkingaroundlookingfor someoneto help me. Nothing impressive, i asked for long layers in my hair, and the person just cut my hair with no layers. Since i had to wait for my hair to dry to tell it wasn't cut the way i asked, i didn't bother going back....read full review

Dec 2023

I recently made an appointment for Christmas pictures of my 2 grandchildren. The appointment was made 2 weeks in advance and the boys were so excited to wear their Christmas sweaters for the pics. Upon arrival at the studio, I was told they had no record of my appointment. The young receptionist apologized and said it was a new website and they were having issues with it. I asked if they could please take the pictures...it would take 10 min. Incidentally.....there was no one there. She said she would check with the manager who was busy with another customer. I asked if I could speak with her too. We sat down and waited 20 min...in that time, another couple entered with their 3 girls. Shortly after, the receptionist returned and said, NO and the manager would not speak to us. I pleaded, said it was Christmas, please take just 10 min for us but no go. I feel that this is probably the WORST customer service I've ever experienced in my life. What is happening to people? I probably would have dropped $150 to order portraits, Christmas cards, gifts etc. Needless to say, there will be no Christmas pictures from JC Penney's this year to add to the past 4 years. We were so disappointed! I'll never go back there again and will spread the word to everyone.