Empire Visionworks The Crossings

Apr 2023

Manager, Sandra and Assistant manager Kasey were very aggressive and both verbally attacked me today in the Clifton Park, NY location. I checked in and took a seat. I was approached by the Assistant manager 40 minutes later and asked me "Who are you? And why are you here?" I answered her. She walked away. I was then brought to the eye exam room by the associate who checked me in. I asked the associate what was all the confusion about. Before she could reply the Assistant manager came into the room and shouted "I was doing my job I had no idea why you were here." I asked to speak with her Manager because of her aggression. She said "Fine you can wait" The associate attempted to begin the exam when the Manager came in. She said "What do you want?" I began to explain the situation and my confusion regarding the Assistant managers behavior when the Assistant manager came around the Manager and began to point and scream "I did not do that" in my face. The Manager stated that my exam and glasses are not covered by my insurance. This was odd because she hadn't seen my chart. I replied with ok I am aware of that. The Manager said "You know what I'm not going to do your eye exam and leave." The Manager and Assistant manager began moving towards me and I left fearing I was going to be assaulted. I'm grateful my children didn't have an appointment today and weren't harassed or intimidated by Visionworks Management. I would never recommend this location l. Their customer service is deplorable. Sandra and Kasey are dangerous. Shame on you Visionworks for employing bullies in Management