JCPenney Portraits

Jul 2024

The whole upper level of jc Penney at Galleria now has 1 check out line like a discount store. After back surgery, I can't stand long. The line was so long Sun. What's it going to be like at Christmas? No wonder people are shopping in line!

Jun 2024

Awful portrait studio experience. I made an appointment last week online for today at 7 PM for awkward family photos of my adult siblings and I. The portrait studio, store and the whole mall close at 8. I got a phone call the same day from an annoyed employee who made it clear to me that they close the portrait studio at 7 and I needed to come earlier. No problem, I told her we could show up earlier whenever she needed us too and she said 6:30. She called me again today to confirm that we needed to be there early, again with an annoyed tone. We showed up at 6:20 to be on the safe side, there was one family waiting to go into the studio and one family trying to cash out. 10 mins after waiting outside the woman came out and had us fill out a paper and told us she'd be with us shortly. The family checking out didn't leave until 6:45, waiting on the photographer the whole time. The family in front of us finally went in and didn't finish until about 7:40 and then we were able to go in the studio while that family looked through their photos. We brought some inspo pics and she instantly told us oh we're not doing half of these. She proceeded to complain the whole time about how she was the only worker, which I get there are staffing issues, but you don't need to complain about it nonstop. We finally finished shooting our photos around 8, after she told us she had to take individual photos to hit her quota which we didn't want. When she took us out to the computer to look at the photos, the other family was still there ready to cash out. Then she went through our photos and added on black and white versions without saying anything to us. We finally got to the checkout screen around 8:15, and noticed she charged an additional $30 for the black and whites that we didn't want or ask for. We asked her what it was for and let her know we didn't want that. She was annoyed and said if I take it off I have to cancel and redo the whole thing. We said yeah that's fine we don't want to pay for something we didn't ask for. While this was going on the store manager had to come help run a JCP credit card for the other family. We finally got to check out and the machine took my card but didn't transmit properly to the computer so she had no idea if it went through or not. She said call tomorrow if we don't get an email and didn't give me a receipt of any kind or any information on how to get our digital album. We ended up finally leaving at 8:30 and the manager had to let us out because the store closed and the door was locked. From start to end the whole thing was an awful experience and I 1000% do not recommend giving them your money.

Feb 2024

If I could rate it a zero, I would! My family and I had an appointment scheduled for 1pm and checked in. Upon arrival, the photographer was wrapping up a sessionand there were 2 families ahead of us. It got to be 145 and the photographer was wrapping up with the 1 family ahead of us and told the other family to go into the room. I asked how much longer and his response was each family gets 15 minutes of photo time, which is a lie and time to pick their photo package.Thr photographer never came over to inform us that he's behind schedule, give an apology or nothing. It got to be 2:15 and I lost my patience since it would have been another hour before he got to us ( the...read full review