Reviews for Serenity Nails & Spa
Write a reviewHours
Monday: 9:30AM - 12AM
Tuesday: 12 - 6:30AM
9:30AM - 6:30PM
Wednesday: 9:30AM - 6:30PM
Thursday: 9:30AM - 6:30PM
Friday: 9:30AM - 6:30PM
Saturday: 9AM - 6:30PM
Sunday: 10AM - 6PM
Tips
walk-ins welcome accepts credit cards street parking gender-neutral restrooms bike parking
Ratings
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Serenity Nails & Spa
20 King St, Chappaqua
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I went to get waxing for my upper lip and chin area. The lady did it so harshly that she scraped my skin badly around the area of my mouth that even make- up can't cover the exposed skin and redness. Its been three days and I am still very red, it burns badly and very uncomfortable. I've been doing waxing all my life but this never happened. I just went to show them, the owner just told me put aloe vera on my skin, not even sorry or any apology. She kept saying when people have sensitive skin it happens but that's not the case, I even did waxing from the same salon multiple times. I don't want the girl who did to get into any trouble but they at least needs to take the accountability or return the money.
?DON'T GO HERE!? GAVE ME TOENAIL FUNGUS. THEY DON'T CLEAN THEIR TOOLS!
I have never had this problem EVER in my 30 years of getting my nails done. But this place is so unclean, I mean just look at the pedicure chairs, they're falling apart, the whole place is. They don't sterilize their tools and they ended up giving me toenail fungus so now I have to take antifungal PILLS and hope that it KILLS it, which will take MONTHS and I can't even paint my toenails during this time! I am LIVID with this place.
?DO NOT GO HERE!!!?
This place was highly recommended and it was even better than originally described. Johanna is excellent and the rest of the staff was very professional and attentive. I just moved into this area and went for my first mani/pedi yesterday. I will definitely make it my place to go for regular nails service.