Reviews for Carpet Factory Outlet

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Apr 2024
When I went to inquire about if they cut runners there on site or if I had to order something custom as I was looking to carpet my stairs- nothing fancy they are just slippery and multiple people have fallen down them since they are wood... The woman at the front desk was extremely rude. She said this to me when I asked her about my options, "let me set this straight for you, we don't cut carpets on Sundays" very condescendingly and then laughed in my face. Goodbye, will never be returning to your store.
Apr 2024
Terrible experience! On 1/20/24 I gave a deposit for a kitchen floor that I was told would be installed within 2 weeks. When I didn't hear anything for 3 weeks I contacted the store only to be told that the floor had to be back ordered and would not be available for 6 more weeks! After another 6 weeks, I was called to schedule the installation. The contractor installed the subfloor over my old floor ( even though I was previously told the old floor would be torn up) When the contractor looked at the new flooring it was discovered that it was damaged and could not be installed. In fact the entire shipment was damaged so more had to be ordered and I had to wait several more weeks with just the subfloor plywood in my kitchen. When the new shipment arrived ( weeks later) the contractor ran out of the vinyl because the salesman from Carpet Factory Outlet MEASURED INCORRECTLY!! Thus another waiting period ensued before my floor was FINALLY INSTALLED!!! I was not compensated at all for the major inconveniences I lived with for FOUR MONTHS!!!!
Dec 2023
as I sit here looking at wall to wall carpet purchased from you,I want to cry...no matter what I do it always looks dirty,as soon as you step on it it leaves nasty marks,not even dark like I asked for,maybe you should train salespeople better.looks like a rug she may get better commission on selling to maybe get ride of it,I don't know but anyone I know what talks to me about buying a carpet,I will be sure to tell them how awful your company is to customers....