Jules and Carl helped us replace our Friedrich Wallmaster. The existing unit was 3.5 years old and we did not expect for it to break so soon! Jules was very responsive, friendly and all around helpful at listening to our million questions by phone and by text! Jules never lost his cool and was very professional (and funny too)! Jules and Carl helped us rig an annoying drain setup. They were very helpful at suggesting several ideas. All in all, we were very happy with their service. While we enjoyed meeting Jules and Carl, we hope to not see them again soon (for another unit replacement)! Thank you Jules and Carl for all of your help. Would recommend you guys anytime!
July 2024
After three and a half summers with my U-shaped Midea, I was suspecting it was nearing the end of its lifetime. I called around the neighborhood to see if there would be anyone able to service it and finally got on the phone with Jules. He was helpful and knowledgeable about the unit, but more than anything he was able to advise me on the value of a replacement vs. the cost of servicing a window AC that wasn't built to last. On Monday, the team came to un-install the non-functioning Midea and replace it with my new LG. Thanks so much, guys! Appreciate the time and consideration for a renter in an apartment without the best air circulation. Strongly recommended.
May 2024
Excellent, friendly service. The crew went out of their way to carry a new AC up 3 flights and bring down the old for recycles. Jules explained a lot of the issues regarding ACs (e.g. mold) and fire hazards. I didn't know they also deal with dryers; he taped the air vent for me to prevent any accidents. Having been with Mike's for years, I highly recommend them.
Jules and Carl helped us replace our Friedrich Wallmaster. The existing unit was 3.5 years old and we did not expect for it to break so soon! Jules was very responsive, friendly and all around helpful at listening to our million questions by phone and by text! Jules never lost his cool and was very professional (and funny too)! Jules and Carl helped us rig an annoying drain setup. They were very helpful at suggesting several ideas. All in all, we were very happy with their service. While we enjoyed meeting Jules and Carl, we hope to not see them again soon (for another unit replacement)! Thank you Jules and Carl for all of your help. Would recommend you guys anytime!
After three and a half summers with my U-shaped Midea, I was suspecting it was nearing the end of its lifetime. I called around the neighborhood to see if there would be anyone able to service it and finally got on the phone with Jules. He was helpful and knowledgeable about the unit, but more than anything he was able to advise me on the value of a replacement vs. the cost of servicing a window AC that wasn't built to last. On Monday, the team came to un-install the non-functioning Midea and replace it with my new LG. Thanks so much, guys! Appreciate the time and consideration for a renter in an apartment without the best air circulation. Strongly recommended.
Excellent, friendly service. The crew went out of their way to carry a new AC up 3 flights and bring down the old for recycles. Jules explained a lot of the issues regarding ACs (e.g. mold) and fire hazards. I didn't know they also deal with dryers; he taped the air vent for me to prevent any accidents. Having been with Mike's for years, I highly recommend them.