About Optum Family Medicine - Riverdale
Reviews for Optum Family Medicine - Riverdale
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accepts credit cards accepts insurance gender-neutral restrooms
Optum Family Medicine - Riverdale offers a mix of experiences for its patients. Many appreciate the fast and efficient check-in process, along with timely appointments. Notably, Dr. Leticia Gonzalez is praised for her exceptional care, thoroughness, and genuine concern for her patients' wellbeing, earning her high ratings from long-term patients. On the other hand, some patients have expressed frustration with the recent changes following Optum's acquisition, including issues with insurance acceptance and difficulties in contacting the office. Overall, while the quality of care from specific doctors like Dr. Gonzalez is highly valued, there are concerns about the administrative challenges and the overall rating of the practice.
I went for some tests that I needed and the check-in process was fast and efficient, and I was called in for my scheduled appointment right on time. Although my primary care physician is the amazing Dr. Leticia Gonzalez, I was recently assisted by Dr. Pinzon, who was thorough and attentive to my needs. The staff at the office were all very kind and professional. The person who withdrew my blood was especially skilled, as I barely felt a thing--it was quick and painless. Overall, it was an in-and-out visit that left me impressed with the level of care and service provided by the medical team.
If you go to the place it is a terrible service from the staff, it is rare to find someone from the staff who is friendly, there is also a great DISCRIMINATION regarding the Spanish speaking clientele, both in person and online, you do not find information with them in Spanish .
I actually love the doctors in this office, however, DO NOT visit this office after 5:00PM; front desk staff are extremely RUDE!!!! And love to criticize patients. They also seem to be homophobic and tend to stare down at patients. This is NOT a friendly environment, they are VERY unprofessional.January 11, 2024 UPDATE: WORST SERVICE than before. They changed the front desk staff for slightly decent people. However, the new Doctors provide different levels of service that is determined by your insurance, so don’t expect them to care about you if you have bad insurance; specifically TriCare. Also, can you believe they NEVER pick up the phones? No matter which line you...read full review