Geek Squad

Oct 2023

I looked at other reviews and they're right: this place sucks. Idk if it's because it's the Bronx and everyone here is ghetto and hates their life or if it's something else I'm not seeing but here's a breakdown:1. Store is unorganized2. Floor staff don't speak English. At all. Asked for help looking for something and he just stared at me and basically told me to go look around. 3. Register staff don't know store policy, features or promotions. I was given conflicting information and had to provide them with the accurate info instead.. 4. Customer service is curt and un-engaging like they're being forced to service you. 5. Item stock is abysmal. I was told by staff that this location had far less to offer than others. I wanted to give it a chance because ppl always complain about the Bronx and I'm defensive bc this is my home but they're right about some stuff. Ppl here, establishments here, it's like walking into Hell. You wouldn't get this kind of poor service in Downtown Brooklyn, Queens or Manhattan!Granted the area is very rundown with addicts, the homeless, the mentally ill and thieves so I'm sure they get burnt out working in Best Buy but that's another conversation for another day. I may pop in for a quick item or two but if I need to do thoughtful or meticulous shopping, I'm switching boroughs and making the trip to another location instead. Hope this helps.

Jul 2023

Poor customer service . I used to live in queens . I was used to go to the Best Buy near QCM . Customer service was good . Here in the Bronx ( Fordham ) you can spend hours walking and nobody Offer you any assistance . You have to make a line to ask a question , then the question is not answered fully , then you have to make another line to ask for another question related to the same product . I will never spend my money in this location again .. gross . No ayudan ni resuelven tus dudas con paciencia . No compren ahí .

Jun 2023

Customer Service Was so badd. Some workers are disrespectful and the security guard was rude and racist. if i could give negative stars i would. 0/10 don't recommend go anywhere else