This is my first review ever on yelp, but I felt strongly enough that I registered to let others know what's going on with Ray and WGC. I had Ray come out and do a cleaning and assessment as well as a repair to my home. He charged $300 for the assessment and $500 for a repair. Both of these seemed fine to me. However, we conducted work in early November, and we not once talked about timing or leaves coming down from the trees. Now, a 4 weeks later, my gutters are full of leaves again. Being a first time homeowner, I didn't think to ask but assumed that I was in good hands. I called back to ask about this today, and Dominic (a nice enough guy) mentioned that the team is supposed to have a discussion with clients about when is the right time to do this repair work, as well as the fact that they typically do a discounted revisit in circumstances like this. He mentioned he would check with Ray, the owner, and get back with a resolution. 30m later, he called with news that they would be willing to come back for the full price of a cleaning and there wasn't anything he would do to make this right. So, neither of the things promised happened. I was left with feeling like I was cheated out of some money because he saw an opportunity during his low season, and even though it would have made sense to do the work later, he saw a chance to make some quick money now and leave me with the bag. Disappointing and I'll be going somewhere else. Would advise others to be careful of Ray and his team. Beware.
Apr 2022
Great service from start to finish. Gaston was the service professional who did a thorough cleaning of our gutters. He also provided guidance on one small seam repair, advising us to wait until other issues arose and thereby saving us money. I always appreciate honesty. The rate was fair and reasonable, and communication with Ray was excellent throughout. I highly recommend this company and would use them again in a heartbeat.
Jul 2021
We moved into a new house and the gutters were a mess and had trees growing out of them. The team gave us a reasonable quote and was able to book us in quickly. They showed up on time and provided a great service. They were quick and cleaned up everything that came out of the gutters - will be using the team again and would highly recommend.
This is my first review ever on yelp, but I felt strongly enough that I registered to let others know what's going on with Ray and WGC. I had Ray come out and do a cleaning and assessment as well as a repair to my home. He charged $300 for the assessment and $500 for a repair. Both of these seemed fine to me. However, we conducted work in early November, and we not once talked about timing or leaves coming down from the trees. Now, a 4 weeks later, my gutters are full of leaves again. Being a first time homeowner, I didn't think to ask but assumed that I was in good hands. I called back to ask about this today, and Dominic (a nice enough guy) mentioned that the team is supposed to have a discussion with clients about when is the right time to do this repair work, as well as the fact that they typically do a discounted revisit in circumstances like this. He mentioned he would check with Ray, the owner, and get back with a resolution. 30m later, he called with news that they would be willing to come back for the full price of a cleaning and there wasn't anything he would do to make this right. So, neither of the things promised happened. I was left with feeling like I was cheated out of some money because he saw an opportunity during his low season, and even though it would have made sense to do the work later, he saw a chance to make some quick money now and leave me with the bag. Disappointing and I'll be going somewhere else. Would advise others to be careful of Ray and his team. Beware.
Great service from start to finish. Gaston was the service professional who did a thorough cleaning of our gutters. He also provided guidance on one small seam repair, advising us to wait until other issues arose and thereby saving us money. I always appreciate honesty. The rate was fair and reasonable, and communication with Ray was excellent throughout. I highly recommend this company and would use them again in a heartbeat.
We moved into a new house and the gutters were a mess and had trees growing out of them. The team gave us a reasonable quote and was able to book us in quickly. They showed up on time and provided a great service. They were quick and cleaned up everything that came out of the gutters - will be using the team again and would highly recommend.