Best Heating & Air Conditioning / HVAC In Batavia

“Our furnace was already old when we bought our home 10 years ago, but with regular maintenance & their knowledge, this company always helped us keep it running strong. One thing we always appreciated is that they never pressured us into replacing it before it was truly necessary, just honest guidance and quality care. Last Saturday, on the first frigid night of the year, our furnace finally gave out. John answered his phone immediately, walked my husband through a few troubleshooting steps, and came out first thing the next morning. He got it temporarily running so we weren’t without heat, and by Tuesday we had a brand-new furnace installed — along with a new hot water tank and some new gas line work for our mechanics. What started as a really stressful, anxious situation turned into relief and confidence because of how responsive, honest, and caring they were. Their team does excellent work and truly looks out for their customers. We are warm, grateful, and absolutely happy we chose them. Highly recommend — 10/10. Great people, great quality, great care. They will always be our go-to for HVAC.“

“Amazing service. We had an older furnace that would not stay lit. Called one local service company that did very little troubleshooting, suggested replacing the filter, then simply said " cant fix it as parts are not available ".(then offered a full replacement of course) ... Gerry showed up 3 days later and fixed the furnace in a couple hours - now that is a true and competent hvac tech. Thank you Gerry, we will call you for future hvac needs.“

“Great business to deal with, made a call for a estimate on a furnace/ac combo. The owner john came out later that day explaned what he would do as far as replacing it. Step by step and to the point. 100% satisfied with the quality of work that was performed and the time it took him. Plus schedule it fast.... 100% recomended to any friends or family“

“Review of Dougherty Heating Company, A Rare Gem of Integrity, Service, and Heart

If you’re looking for a heating company that treats you like family, look no further than Dougherty Heating Company. In a world where you often get stuck navigating robotic phone systems or waiting endlessly for callbacks, calling Dougherty is like stepping back into a time when people still cared. You don’t get a machine, you get a real human being. And not just any human being, someone kind, attentive, and ready to help.

This company is everything a family-run business should be: honest, efficient, and built on generations of character. I’ve dealt with several heating companies in the past, and I say this without hesitation: Dougherty Heating is hands-down the very best in the business.

Recently, I had an issue with my furnace. Due to a broken back
I sustained during my time in the military, and I’m unable to go down into the basement to assess things myself. Paul’s son came to my home, and what happened next left a lasting impression on me.

He took the time to take pictures carefully, showed them to me, clearly explained what was wrong, and walked me through everything that had to be done and why, all with patience and professionalism, before touching a single tool. He didn’t pressure me at all; he empowered me with the knowledge I would need to make an informed decision. When I told him I wear a coat indoors because the cold locks my body up, he didn’t just nod, he understood clearly., And then he went right to work.

Not only did he fix the furnace swiftly and skillfully, but when I thanked him and told him how much it meant to me that he came, he looked me in the eye and said something I won’t forget:

“Sir, taking care of you is the least we can do. Veterans like you took care of us all first. I should be thanking you.”

That hit me right in the heart. And it wasn’t just words, it was genuine.

The professionalism and personal care that this young man showed me reflect the legacy of Mr. Dougherty himself, a man I’ve had the privilege of knowing, along with his sons, Mark and Paul. That same care, integrity, and work ethic live on in the next generation.

Dougherty Heating Company is what every service business should aspire to be. Honest. Professional. Compassionate. When you invite them into your home, you’re not just getting your furnace fixed; you’re being treated with dignity and respect. Like Family!!!

I cannot recommend them highly enough. Five stars doesn’t feel like nearly enough to give them what they earned and deserved.“

“I just wanted to express my thanks to your company and your technician, Owen, who came to help me with my furnace. Your promptness in getting someone to my house was very much appreciated. Furthermore, Owen listened to my concerns, was thorough in his work, and even when he couldn’t find the noise I was describing he made sure to examine the entire furnace and spend quality time ensuring it was running well. He explained everything and was so patient with my concerns. It was so nice to see someone take such pride in what they do and be sociable as well! I hope you all have a very Happy Thanksgiving!! I appreciate you all!!“