Empire Visionworks BJ's Plaza

Empire Visionworks in BJ's Plaza is a well-regarded optical retailer known for its excellent customer service and a wide selection of glasses and contact lenses. Customers appreciate the top-notch service from the staff, who maintain a calm and positive atmosphere even during busy times. The staff is described as approachable, helpful, knowledgeable, and caring, making the experience enjoyable. Many reviews highlight the impressive frame selection, including designer options. The telehealth visit process is praised for being easy and efficient, with doctors taking time to explain everything clearly. However, some customers have experienced issues with reaching the store by phone, leading to in-person visits for appointments. Additionally, one customer noted a discrepancy in store hours, which caused frustration. Despite these minor complaints, the overall feedback reflects a commitment to quality service and reasonable pricing, making Empire Visionworks a recommended choice for eye care needs.