I had a fantastic experience with the Geek Squad at Best Buy in Baldwin. I brought in my HP laptop for repair under my maintenance and warranty agreement, and I couldn't be happier with the service I received.Austin and Quammie were true professionals. They were not only super friendly but also displayed great customer service and dedication to their work. It's clear that they take pride in what they do.I have to commend the Geek Squad staff at this location for their excellent representation of the brand. Austin and Quammie, in particular, deserve a shoutout for a job well done. I highly recommend their services to anyone in need of tech support or repairs.
July 2022
Great customer service experience today in Best Buy. Bought a new apple device and wanted to transfer data from old device. We didn't have a Geek Squad appointment, but because we were willing to wait a bit and let them work it out, the staff found a way to accommodate us without having us "cut the line" in front of people who had appointments. Every person we interacted with, from the greeter to the sales floor to Geek Squad, to checkout was polite, articulate, knowledgeable and helpful. Great experience!
May 2022
Geek Squad is the best. Have used them in Baldwin, NY & in Florida over the years. The techs are well informed, explain in advance what they plan to do, go above & beyond to fix everything that's fixable and never try to "sell" you to add to the bill. Recommend you always make an appointment for service; it saves a lot of waiting in line.
I had a fantastic experience with the Geek Squad at Best Buy in Baldwin. I brought in my HP laptop for repair under my maintenance and warranty agreement, and I couldn't be happier with the service I received.Austin and Quammie were true professionals. They were not only super friendly but also displayed great customer service and dedication to their work. It's clear that they take pride in what they do.I have to commend the Geek Squad staff at this location for their excellent representation of the brand. Austin and Quammie, in particular, deserve a shoutout for a job well done. I highly recommend their services to anyone in need of tech support or repairs.
Great customer service experience today in Best Buy. Bought a new apple device and wanted to transfer data from old device. We didn't have a Geek Squad appointment, but because we were willing to wait a bit and let them work it out, the staff found a way to accommodate us without having us "cut the line" in front of people who had appointments. Every person we interacted with, from the greeter to the sales floor to Geek Squad, to checkout was polite, articulate, knowledgeable and helpful. Great experience!
Geek Squad is the best. Have used them in Baldwin, NY & in Florida over the years. The techs are well informed, explain in advance what they plan to do, go above & beyond to fix everything that's fixable and never try to "sell" you to add to the bill. Recommend you always make an appointment for service; it saves a lot of waiting in line.