I dropped off laundry here on a regular basis. I started asking for the receipts and noticed they charge you extra on 'extra soap.'
I asked them to specifically not use extra soap. This was written on my ticket as well. Picked it up, asked for the receipt, and wouldn't you know it they charged 3x extra soap. I told the lady to refund this money and she started pretending like she didn't speak English.
Don't drop off here.
July 2024
They lost some of my clothing. I dropped it off to be cleaned, and when I got it back I found a note saying a customer had rummaged through, and some items may be missing or not mine. I found a shirt that was not mine and returned it. I’m still missing several items, including a few favorites. I’m still quite upset.
July 2023
This is not my first bad experience with this place but definitely I'll be the last one. I have lived around the area for 4+ years now and I have been going to this place for good half of those years, intermittently due to bad experiences. I have always asked for my clothes to be separated and washed by color meaning AT LEAST, the black/color clothes from the whites. More than one occasion my white clothes have come stained with that dark film that only happens when you wash them with dark colors, did not make a fuss about it and decided perhaps, next time I need to make myself more clear. Last Sunday we drop off a small bag of laundry and clearly specify we wanted... read full review
DON'T DROP OFF HERE.
I dropped off laundry here on a regular basis. I started asking for the receipts and noticed they charge you extra on 'extra soap.'
I asked them to specifically not use extra soap. This was written on my ticket as well. Picked it up, asked for the receipt, and wouldn't you know it they charged 3x extra soap. I told the lady to refund this money and she started pretending like she didn't speak English.
Don't drop off here.
They lost some of my clothing. I dropped it off to be cleaned, and when I got it back I found a note saying a customer had rummaged through, and some items may be missing or not mine. I found a shirt that was not mine and returned it. I’m still missing several items, including a few favorites. I’m still quite upset.
This is not my first bad experience with this place but definitely I'll be the last one. I have lived around the area for 4+ years now and I have been going to this place for good half of those years, intermittently due to bad experiences. I have always asked for my clothes to be separated and washed by color meaning AT LEAST, the black/color clothes from the whites. More than one occasion my white clothes have come stained with that dark film that only happens when you wash them with dark colors, did not make a fuss about it and decided perhaps, next time I need to make myself more clear. Last Sunday we drop off a small bag of laundry and clearly specify we wanted... read full review