The Laundry Room

Oct 2024

DON'T DROP OFF HERE.

I dropped off laundry here on a regular basis. I started asking for the receipts and noticed they charge you extra on 'extra soap.'

I asked them to specifically not use extra soap. This was written on my ticket as well. Picked it up, asked for the receipt, and wouldn't you know it they charged 3x extra soap. I told the lady to refund this money and she started pretending like she didn't speak English.

Don't drop off here.

Jul 2024

They lost some of my clothing. I dropped it off to be cleaned, and when I got it back I found a note saying a customer had rummaged through, and some items may be missing or not mine. I found a shirt that was not mine and returned it. I’m still missing several items, including a few favorites. I’m still quite upset.

Jul 2023

This is not my first bad experience with this place but definitely I'll be the last one. I have lived around the area for 4+ years now and I have been going to this place for good half of those years, intermittently due to bad experiences. I have always asked for my clothes to be separated and washed by color meaning AT LEAST, the black/color clothes from the whites. More than one occasion my white clothes have come stained with that dark film that only happens when you wash them with dark colors, did not make a fuss about it and decided perhaps, next time I need to make myself more clear. Last Sunday we drop off a small bag of laundry and clearly specify we wanted withe separately from darks, we picked it up yesterday and oh surprise! ALL our clothes have not only that dark film, result of being washed with black/dark color clothes BUT THEY ARE STAINED, and I'm talking dots and blobs and very visible stains as if they drop something on the clothes. I had a very nice sweatshirt, souvenir I just got from a trip from Nashville, bright white and now is RUINED!!! I go back and tell the person in charge at the moment showing her the items but obviously she does not know what happen, I don't blame her she was not there but her answer was: "bring it here and I'll try to put something on it but I cannot guarantee it will be cleaned" I asked where to contact the owners or the manager and no answer, there's an email for complains however, I sent an inquiry about a ridiculous charge for dry cleaning and I only wanted a clarification since it seemed they charged me two extra items I never brought, and I am still waiting for their response which I know it will not come. I am definitely NOT coming back and I'll advise everyone to stay away, I usually do laundry three times a week, drop off aside the eventual use of the machines for bed sheets and what not but not anymore; there's another very good laundry down the block, might be a bit further for convenience but it's ten times worth it than gamble how you are going to receive your clothes next wash and then not having the issues addressed correctly. Awful place...