Worst company ever to deal with waited all day, called 6 times they told me he was on his way! Never showed! Now been on the phone for over a hr an want to give me 1month free! An I have to wait 3 more weeks to get installed! When i booked my first apt I had to wait over a month for an apt! Go else where!!
August 2022
From the very beginning I have had problems with Vivint. Zach, the sales rep misled me regarding what would be included in my package and what would be installed on the appointed day of installation. The customer service person I spoke to misled me as far as whether it would be ok for my husband to be present during the installation instead of me. It wasn't, and that led to problems that needed to be resolved and the whole system needed to be rebilled to my husbands credit card instead of mine. I wasn't told ahead of time that not all of the equipment promised would be delivered due to a lack of availability and it's taken over double the four weeks that... read full review
Worst company ever to deal with waited all day, called 6 times they told me he was on his way! Never showed! Now been on the phone for over a hr an want to give me 1month free! An I have to wait 3 more weeks to get installed! When i booked my first apt I had to wait over a month for an apt! Go else where!!
From the very beginning I have had problems with Vivint. Zach, the sales rep misled me regarding what would be included in my package and what would be installed on the appointed day of installation. The customer service person I spoke to misled me as far as whether it would be ok for my husband to be present during the installation instead of me. It wasn't, and that led to problems that needed to be resolved and the whole system needed to be rebilled to my husbands credit card instead of mine. I wasn't told ahead of time that not all of the equipment promised would be delivered due to a lack of availability and it's taken over double the four weeks that... read full review