Highly professional, knowledgeable, skilled, and helpful. He helped with preliminary troubleshooting to avoid unnecessary travel/cost, travelled quite a way, and efficiently took apart and fixed our HP DesignJet T830 plotter printer. When it was in need of separate/unrelated replacements parts months later he helped troubleshoot over the phone again and we ended up deciding to replace the plotter instead of repair; he even gave me a plethora of valuable information given the decision not to use his repair services if I were to decide to attempt the repair on my own. Especially considering the lack of printer repair people in central NY, he was a godsend and I cannot recommend... read full review
July 2024
Scott responded immediately to after hours email. I was able to give him an error code, and he ordered the part on Friday, and was able to show up on Tuesday with the part. It took him about an hour and a half to dramatically disassemble my color LaserJet 4650 printer, and replace one of the laser scanners. He was exceedingly competent. For instance, he did not use an electric screwdriver, since he knew that it would strip out threaded holes for little machine screws. Scott must have taken about 15 parts off the printer, not counting 20 or 30 little machine screws, and got everything back together. When he was finished, the printer worked. So I'm satisfied and will... read full review
February 2021
Been using the Printer Repair Guy for over three years repairing corporate printers, MFP's, plotters, etc. Scott is the best and always provides timely service. Scott is very honest and will inform you if the printer is not worth the repair. There is no need to toss printers into a landfill as Scott can get the parts and repair it at a reasonable price
Highly professional, knowledgeable, skilled, and helpful. He helped with preliminary troubleshooting to avoid unnecessary travel/cost, travelled quite a way, and efficiently took apart and fixed our HP DesignJet T830 plotter printer. When it was in need of separate/unrelated replacements parts months later he helped troubleshoot over the phone again and we ended up deciding to replace the plotter instead of repair; he even gave me a plethora of valuable information given the decision not to use his repair services if I were to decide to attempt the repair on my own. Especially considering the lack of printer repair people in central NY, he was a godsend and I cannot recommend... read full review
Scott responded immediately to after hours email. I was able to give him an error code, and he ordered the part on Friday, and was able to show up on Tuesday with the part. It took him about an hour and a half to dramatically disassemble my color LaserJet 4650 printer, and replace one of the laser scanners. He was exceedingly competent. For instance, he did not use an electric screwdriver, since he knew that it would strip out threaded holes for little machine screws. Scott must have taken about 15 parts off the printer, not counting 20 or 30 little machine screws, and got everything back together. When he was finished, the printer worked. So I'm satisfied and will... read full review
Been using the Printer Repair Guy for over three years repairing corporate printers, MFP's, plotters, etc. Scott is the best and always provides timely service. Scott is very honest and will inform you if the printer is not worth the repair. There is no need to toss printers into a landfill as Scott can get the parts and repair it at a reasonable price