Phillips W & E Inc

Jun 2024

We had a great experience with Phillips Locksmith. We were looking for a smart lock that would work with WiFi. I called another well-known local business - rhymes with Nan-Join - and they had very limited offerings. I called Phillips and spoke with Yuriy first and then Gary, the owner. Not only did they discuss a variety of options with me, they sent a locksmith to make sure the lock would fit on our very thick front door. They ordered the device, and specified the Smart Home Hub I would need to purchase from Amazon to use the lock with my phone. Yuriy came back to do the installation, and Gary showed up to walk me through the tech side, as he uses the same model of lock...read full review

Jan 2024

Yeah they were nice on the phone and all. Dude seemed pissed off that he had to unlock my car, do his job and drive 15 minutes to help me. I say “thank you” and I get “I don’t get why you couldn’t call someone else to do it”. I’ll make sure I get someone else to do it next time if I have a lock problem.

Nov 2023

Called to have a lock cylinder changed on the main entry door, and to have the spring changed on a walk through door so that it would stay closed. This guy services Center Square area for his company, he's been to my house before but I forgot he worked for Phillips, otherwise, I would not have called them...I did not care for him the first time he came over. He seems lackadaisical, unconcerned and has a questionable work ethic. He parked his vehicle around the corner when there was ample parking in front of my house, he took his time walking back and forth to his vehicle. He charged me for 60 minutes of his time to do what in my opinion, should have taken 30 min. He must have spent 30 minutes in his truck I guess because he only spent about 30 MAX in my house. His work was ok, I had to ask him to tighten the door handles after he changed the main entrance door lock cylinder, which seems to me he would have done so without being asked. I won't be calling this company again, not if this guy is their representative I have no confidence in him. The bill included: SCR $200, for which he wrote "plus labor for outer door mortise lock..." (he did not provide a break-out of what he spent his time doing); He then listed "Change combination Lock cylinder $20.00", "Progressive Split Spindle $18.92" plus 8% in taxes; the total invoice was $258.03. I feel like the work he did could have been done faster and far less expensive. I'll call another company the next time.