Ordered a band shirt and it got shipped.. except USPS failed to deliver the item and then it got redirected back to Merch Now. I requested a refund and they only gave me half the amount.
I asked customer service why I only got a partial refund and they said it was because USPS charged them to bring the item back. There was never a second redeliver attempt. Instead I was forced to take half a refund of my purchase and lose the item I purchased. Merch Now is really just a greedy money sucking company. I will never buy anything from them again and will tell everyone about this awful experience.
January 2024
I have ordered clothes here twice. Both times there were problems, for example the shirt didn't match the picture on the online store. The clothes looked good and fitted and the customer service responded reliably. However, they were not very accommodating
January 2024
Some of the absolute worst customer service I have ever seen. Complete disregard for any consumer communication and issue resolution skills—no interest in helping out or working together to find a proper and appropriate resolution. Not to mention, the quality of the products is HORRIBLE and they are not products with a level of quality that you’d be willing to wear. Complete waste of time and money.
Stay away from Merch Now
Ordered a band shirt and it got shipped.. except USPS failed to deliver the item and then it got redirected back to Merch Now. I requested a refund and they only gave me half the amount.
I asked customer service why I only got a partial refund and they said it was because USPS charged them to bring the item back. There was never a second redeliver attempt. Instead I was forced to take half a refund of my purchase and lose the item I purchased. Merch Now is really just a greedy money sucking company. I will never buy anything from them again and will tell everyone about this awful experience.
I have ordered clothes here twice. Both times there were problems, for example the shirt didn't match the picture on the online store. The clothes looked good and fitted and the customer service responded reliably. However, they were not very accommodating
Some of the absolute worst customer service I have ever seen. Complete disregard for any consumer communication and issue resolution skills—no interest in helping out or working together to find a proper and appropriate resolution. Not to mention, the quality of the products is HORRIBLE and they are not products with a level of quality that you’d be willing to wear. Complete waste of time and money.